/* ═══════════════════════════════════════════════════════
   Customer CRM Design System
   Matches platform.wwpos.cloud demo exactly
   ═══════════════════════════════════════════════════════ */

@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Manrope:wght@400;500;600;700;800&display=swap');

:root {
    --crm-blue: #1a4575;
    --crm-blue-dark: #122a6e;
    --crm-teal: #2dbfa0;
    --crm-teal-dark: #1f9680;
    --crm-coral: #e8604a;
    --crm-gold: #f0a500;
    --crm-navy: #0f1f4a;
    --crm-bg: #f2f4f8;
    --crm-card: #fff;
    --crm-border: #e4e8f0;
    --crm-text: #1a2540;
    --crm-muted: #6b7a99;
    --crm-light: #edf0f7;
    --crm-green: #22c55e;
    --crm-orange: #f59e0b;
    --crm-red: #ef4444;
    --crm-radius: 14px;
    --crm-radius-sm: 10px;
    --crm-shadow: 0 2px 12px rgba(15,31,74,.08);
    --crm-shadow-md: 0 4px 24px rgba(15,31,74,.12);
    --crm-shadow-lg: 0 8px 48px rgba(15,31,74,.16);
}

/* ── SVG Icons ── */
.crm-icon { display: inline-block; vertical-align: middle; flex-shrink: 0; }
.crm-icon.icon-appbar { opacity: .8; }
.portal-card-header .crm-icon { opacity: .6; }
.action-bar-btn .crm-icon { margin-right: 3px; }
.portal-quick-btn .crm-icon { margin-right: 4px; }

/* ── Main Container ── */
.crm-app {
    background: var(--crm-card);
    border: 1.5px solid var(--crm-border);
    border-radius: var(--crm-radius);
    box-shadow: var(--crm-shadow-lg);
    overflow: hidden;
    font-family: 'Inter', -apple-system, sans-serif;
    -webkit-font-smoothing: antialiased;
}

/* ── App Bar ── */
.crm-app-bar {
    background: var(--crm-navy);
    padding: 12px 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
}
.crm-app-bar h3 {
    font-size: 14px;
    font-weight: 700;
    color: #fff;
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 0;
}
.crm-badge {
    font-size: 9px;
    font-weight: 700;
    padding: 3px 10px;
    border-radius: 20px;
    letter-spacing: .5px;
}
.crm-badge.connected { background: rgba(45,191,160,.2); color: var(--crm-teal); }
.crm-badge.live { background: #00c853; color: #fff; font-size: 7px; letter-spacing: .5px; }
.crm-app-bar .app-search {
    display: flex; align-items: center; gap: 8px;
    background: rgba(255,255,255,.1); border: 1px solid rgba(255,255,255,.15);
    border-radius: 8px; padding: 6px 12px; min-width: 240px;
}
.crm-app-bar .app-search input {
    background: none; border: none; color: #fff; font-size: 12px;
    outline: none; width: 100%; font-family: inherit;
}
.crm-app-bar .app-search input::placeholder { color: rgba(255,255,255,.4); }

/* ── Body Layout ── */
.crm-app-body { display: flex; min-height: 520px; overflow: hidden; }

/* ── Customer Sidebar ── */
.crm-cust-list {
    width: 260px; border-right: 1px solid var(--crm-border);
    background: var(--crm-light); flex-shrink: 0; overflow-y: auto;
}
.crm-cust-item {
    padding: 12px 16px; border-bottom: 1px solid var(--crm-border);
    cursor: pointer; transition: .12s; display: flex; align-items: center; gap: 10px;
}
.crm-cust-item:hover { background: var(--crm-card); }
.crm-cust-item.active { background: var(--crm-card); border-left: 3px solid var(--crm-teal); }
.ci-av {
    width: 32px; height: 32px; border-radius: 50%;
    display: flex; align-items: center; justify-content: center;
    font-size: 11px; font-weight: 800; color: #fff; flex-shrink: 0;
}
.ci-info h5 { font-size: 12px; font-weight: 600; margin: 0; }
.ci-info span, .ci-info p { font-size: 10px; color: var(--crm-muted); margin: 0; }
.show-more-btn {
    padding: 10px; text-align: center; font-size: 11px; font-weight: 700;
    color: var(--crm-blue); cursor: pointer; border-top: 1px solid var(--crm-border);
}
.show-more-btn:hover { background: var(--crm-card); }

/* ── Detail Panel ── */
.crm-detail { flex: 1; overflow-y: auto; overflow-x: hidden; min-width: 0; position: relative; }

/* ── Header ── */
.crm-detail-header {
    padding: 16px 20px; border-bottom: 1px solid var(--crm-border);
    display: flex; align-items: center; gap: 12px;
}
.dh-av {
    width: 42px; height: 42px; border-radius: 50%;
    display: flex; align-items: center; justify-content: center;
    font-size: 14px; font-weight: 800; color: #fff; flex-shrink: 0;
}
.dh-info { flex: 1; min-width: 0; }
.dh-info h3 { font-family: 'Manrope', sans-serif; font-size: 16px; font-weight: 800; margin: 0; }
.dh-info p { font-size: 11px; color: var(--crm-muted); margin: 2px 0 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.dh-stats { margin-left: auto; display: flex; gap: 16px; text-align: center; flex-shrink: 0; }
.dh-stat-val { font-family: 'Manrope', sans-serif; font-size: 18px; font-weight: 800; }
.dh-stat-val.ltv { color: var(--crm-teal); }
.dh-stat-val.quotes { color: var(--crm-coral); }
.dh-stat-lbl { font-size: 9px; color: var(--crm-muted); text-transform: uppercase; letter-spacing: 1px; font-weight: 600; }

/* ── Tabs ── */
.crm-tabs {
    display: flex; gap: 4px; padding: 10px 16px;
    border-bottom: 1px solid var(--crm-border); background: var(--crm-light);
    overflow-x: auto; scrollbar-width: none;
}
.crm-tabs::-webkit-scrollbar { display: none; }
.crm-tab {
    padding: 7px 14px; border-radius: 20px; font-size: 11px; font-weight: 600;
    cursor: pointer; background: var(--crm-card); color: var(--crm-muted);
    border: 1.5px solid var(--crm-border); white-space: nowrap; transition: .15s; flex-shrink: 0;
}
.crm-tab:hover { border-color: var(--crm-blue); color: var(--crm-blue); }
.crm-tab.active { background: var(--crm-navy); color: #fff; border-color: var(--crm-navy); }

/* ── Tab Content ── */
.crm-tab-content { padding: 20px 24px; }

/* ── Shared ── */
.sync-note { font-size: 11px; color: var(--crm-muted); margin-bottom: 12px; font-weight: 600; }
.section-label {
    font-size: 11px; font-weight: 700; color: var(--crm-muted);
    text-transform: uppercase; letter-spacing: 1.5px; margin: 18px 0 10px;
}
.section-label:first-child { margin-top: 0; }
.empty { font-size: 13px; color: var(--crm-muted); padding: 20px 0; }

/* ── Table ── */
.crm-table { width: 100%; border-collapse: collapse; }
.crm-table th {
    text-align: left; font-size: 10px; font-weight: 700; color: var(--crm-muted);
    text-transform: uppercase; letter-spacing: 1px; padding: 8px 14px;
    border-bottom: 2px solid var(--crm-border);
}
.crm-table td { font-size: 12px; padding: 10px 14px; border-bottom: 1px solid var(--crm-border); }
.crm-table tr:last-child td { border: none; }
.crm-table tr.clickable { cursor: pointer; transition: .12s; }
.crm-table tr.clickable:hover { background: var(--crm-light); }
.model-link { color: var(--crm-teal); font-weight: 700; font-size: 11px; }

/* ── Order/Quote Cards ── */
.order-card {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius-sm); padding: 14px; margin-bottom: 8px;
    box-shadow: var(--crm-shadow); cursor: pointer; transition: .2s;
}
.order-card:hover { box-shadow: var(--crm-shadow-md); }
.order-card.quote { border-left: 3px solid var(--crm-orange); }
.order-card.open { border-left: 3px solid var(--crm-coral); }
.order-card.completed { border-left: 3px solid var(--crm-green); }
.order-card-header { display: flex; justify-content: space-between; align-items: center; }
.order-card-header h5 { font-size: 13px; font-weight: 700; margin: 0; }
.order-card-right { text-align: right; }
.amount { font-family: 'Manrope', sans-serif; font-size: 15px; font-weight: 800; }
.meta { font-size: 11px; color: var(--crm-muted); margin: 2px 0 0; }
.expand-hint { font-size: 10px; color: var(--crm-muted); font-weight: 400; }

/* ── Badges ── */
.badge { font-size: 10px; font-weight: 700; padding: 3px 9px; border-radius: 20px; white-space: nowrap; display: inline-block; }
.badge.green { background: rgba(34,197,94,.12); color: #16a34a; }
.badge.amber { background: rgba(245,158,11,.12); color: #b45309; }
.badge.coral { background: rgba(232,96,74,.12); color: var(--crm-coral); }
.badge.red { background: rgba(239,68,68,.12); color: #dc2626; }

/* ── Detail Rows ── */
.detail-row { display: flex; gap: 10px; padding: 6px 0; border-bottom: 1px solid var(--crm-border); font-size: 12px; }
.detail-row:last-child { border: none; }
.detail-row .label { font-weight: 600; color: var(--crm-muted); width: 100px; flex-shrink: 0; }
.green { color: var(--crm-green); font-weight: 600; }
.bold { font-weight: 700; }
.order-actions { display: flex; gap: 6px; margin-top: 10px; flex-wrap: wrap; }
.btn-action {
    padding: 6px 12px; border-radius: 6px; font-size: 11px; font-weight: 700;
    border: none; cursor: pointer; background: rgba(26,69,117,.1); color: var(--crm-blue); transition: .15s;
}
.btn-action:hover { background: rgba(26,69,117,.2); }

/* ── Model Link (clickable) ── */
.model-link { cursor: pointer; transition: .15s; }
.model-link:hover { text-decoration: underline; color: var(--crm-teal-dark); }

/* ── Product Drill-down ── */
.product-drilldown {
    background: rgba(45,191,160,.04); border: 1px solid rgba(45,191,160,.15);
    border-radius: 8px; padding: 12px 14px; margin: 6px 0 8px;
}
.product-drilldown h5 { font-size: 12px; font-weight: 700; margin: 0 0 8px; color: var(--crm-text); }
.product-item {
    display: flex; justify-content: space-between; align-items: center;
    padding: 8px 12px; border-radius: 6px; cursor: pointer; transition: .12s;
    border-bottom: 1px solid var(--crm-border);
}
.product-item:last-of-type { border-bottom: none; }
.product-item:hover { background: var(--crm-light); }
.product-item-name { font-size: 12px; }

/* ── Service Cards ── */
.service-card {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius-sm); padding: 14px; margin-bottom: 8px; cursor: pointer;
}
.service-card.completed { border-left: 3px solid var(--crm-green); }
.service-card.open { border-left: 3px solid var(--crm-orange); }
.service-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 4px; }
.service-header h5 { font-size: 13px; font-weight: 700; margin: 0; }
.btn-create-service {
    display: inline-flex; align-items: center; gap: 6px;
    padding: 10px 20px; border-radius: var(--crm-radius-sm);
    font-size: 12px; font-weight: 700; border: none; cursor: pointer;
    background: var(--crm-coral); color: #fff; margin-top: 12px;
}

/* ── Timeline ── */
.tl-item { display: flex; gap: 14px; padding: 10px 0; position: relative; }
.tl-item:not(:last-child)::after {
    content: ''; position: absolute; left: 4px; top: 32px; bottom: -2px;
    width: 2px; background: var(--crm-border);
}
.tl-dot {
    width: 10px; height: 10px; border-radius: 50%; margin-top: 4px; flex-shrink: 0;
    border: 2px solid var(--crm-teal); background: var(--crm-card);
}
.tl-dot.auto { background: var(--crm-teal); }
.tl-body h5 { font-size: 12px; font-weight: 600; margin: 0; }
.tl-body p { font-size: 11px; color: var(--crm-muted); margin: 1px 0 0; }
.tl-date { font-size: 10px; color: var(--crm-muted); font-weight: 600; }
.add-note-bar { display: flex; gap: 8px; margin-bottom: 14px; }
.note-input {
    flex: 1; padding: 10px 12px; border: 1.5px solid var(--crm-border);
    border-radius: 8px; font-size: 12px; font-family: inherit; outline: none;
}
.note-input:focus { border-color: var(--crm-teal); }
.btn-add-note {
    padding: 10px 16px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: none; cursor: pointer; background: var(--crm-teal); color: #fff; white-space: nowrap;
}

/* ── Task Cards ── */
.task-card {
    padding: 14px 18px; border-left: 3px solid; margin: 8px 0;
    border-radius: 0 var(--crm-radius-sm) var(--crm-radius-sm) 0;
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-left: 3px solid; cursor: pointer; transition: .15s;
    box-shadow: var(--crm-shadow);
}
.task-card:hover { box-shadow: var(--crm-shadow-md); }
.task-card h5 { font-size: 13px; font-weight: 700; margin: 0; }
.task-card .meta { font-size: 11px; color: var(--crm-muted); margin: 3px 0 0; }
.task-card.urgent { border-left-color: var(--crm-red); }
.task-card.high { border-left-color: var(--crm-orange); }
.task-card.normal { border-left-color: var(--crm-teal); }
.task-card.low { border-left-color: var(--crm-muted); }
.task-header { }
.task-title-row { display: flex; align-items: center; gap: 8px; }
.task-title-row h5 { flex: 1; }
.task-priority-dot {
    width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0;
}
.task-priority-dot.urgent { background: var(--crm-red); }
.task-priority-dot.high { background: var(--crm-orange); }
.task-priority-dot.normal { background: var(--crm-teal); }
.task-priority-dot.low { background: var(--crm-muted); }
.task-priority-dot.auto { background: #7c3aed; }
.task-detail { margin-top: 12px; padding-top: 12px; border-top: 1px solid var(--crm-border); }
.task-detail-row { display: flex; gap: 12px; align-items: flex-start; }
.task-field { display: flex; flex-direction: column; gap: 4px; }
.task-field label { font-size: 10px; font-weight: 700; color: var(--crm-muted); text-transform: uppercase; letter-spacing: .5px; }
.task-field textarea { resize: vertical; min-height: 48px; }
.add-task-btn {
    display: flex; align-items: center; justify-content: center; gap: 6px;
    width: 100%; padding: 12px; border: 2px dashed var(--crm-border);
    border-radius: var(--crm-radius-sm); font-size: 12px; font-weight: 600;
    color: var(--crm-muted); cursor: pointer; margin-top: 12px; background: none;
}
.add-task-btn:hover { border-color: var(--crm-teal); color: var(--crm-teal); }

/* ── Audit Log ── */
.audit-log { max-height: 400px; overflow-y: auto; }
.audit-entry {
    display: flex; gap: 10px; padding: 8px 0; border-bottom: 1px solid var(--crm-border);
    font-size: 11px; align-items: flex-start;
}
.audit-entry:last-child { border: none; }
.audit-ts { color: var(--crm-muted); width: 120px; flex-shrink: 0; font-weight: 600; }
.audit-user { color: var(--crm-blue); font-weight: 700; width: 80px; flex-shrink: 0; }
.audit-action { color: var(--crm-text); flex: 1; }
.audit-badge {
    font-size: 9px; font-weight: 700; padding: 2px 7px; border-radius: 10px; margin-left: 6px; display: inline-block;
}
.audit-badge.auto { background: rgba(130,100,220,.08); color: #7c3aed; }
.audit-badge.send { background: rgba(45,191,160,.08); color: var(--crm-teal); }
.audit-badge.edit { background: rgba(240,165,0,.08); color: var(--crm-gold); }
.audit-badge.create { background: rgba(34,197,94,.08); color: var(--crm-green); }
.audit-badge.payment { background: rgba(26,69,117,.08); color: var(--crm-blue); }

/* ── Drill-Down ── */
.drill-content { background: rgba(45,191,160,.02); padding: 16px; }
.drill-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.drill-box {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius-sm); padding: 14px;
}
.drill-box h5 {
    font-size: 11px; font-weight: 700; color: var(--crm-muted);
    text-transform: uppercase; letter-spacing: 1px; margin: 0 0 10px;
}
.doc-row { padding: 6px 0; border-bottom: 1px solid var(--crm-border); font-size: 12px; font-weight: 600; }
.doc-row:last-child { border: none; }

/* Drill-down sub-tabs */
.drill-tabs { display: flex; gap: 0; margin-bottom: 14px; border-bottom: 2px solid var(--crm-border); }
.drill-tab {
    padding: 8px 16px; font-size: 12px; font-weight: 600; cursor: pointer;
    color: var(--crm-muted); border-bottom: 2px solid transparent; margin-bottom: -2px; transition: .15s;
}
.drill-tab:hover { color: var(--crm-text); }
.drill-tab.active { color: var(--crm-blue); border-bottom-color: var(--crm-teal); font-weight: 700; }

/* Doc checkboxes */
.doc-check-list { display: flex; flex-direction: column; gap: 6px; }
.doc-check {
    display: flex; align-items: center; gap: 8px; padding: 5px 0;
    font-size: 12px; font-weight: 600; cursor: pointer;
    border-bottom: 1px solid var(--crm-border);
}
.doc-check:last-child { border: none; }
.doc-check input[type="checkbox"] {
    width: 16px; height: 16px; accent-color: var(--crm-teal); cursor: pointer;
}
.doc-icon { font-size: 14px; }

/* Send row */
.send-row {
    display: flex; gap: 6px; margin-top: 12px; align-items: center; flex-wrap: wrap;
}
.send-select {
    padding: 7px 10px; border-radius: 6px; font-size: 11px; font-weight: 600;
    border: 1.5px solid var(--crm-border); background: var(--crm-card); font-family: inherit;
    outline: none; cursor: pointer; min-width: 140px;
}
.send-select:focus { border-color: var(--crm-teal); }
.send-input {
    flex: 1; padding: 7px 10px; border-radius: 6px; font-size: 11px;
    border: 1.5px solid var(--crm-border); font-family: inherit; outline: none; min-width: 120px;
}
.send-input:focus { border-color: var(--crm-teal); }
.send-bar { display: flex; gap: 8px; margin-top: 10px; }
.btn-send {
    padding: 7px 16px; border-radius: 6px; font-size: 11px; font-weight: 700; border: none; cursor: pointer; white-space: nowrap;
}
.btn-send.email { background: rgba(26,69,117,.1); color: var(--crm-blue); }
.btn-send.email:hover { background: rgba(26,69,117,.2); }
.btn-send.sms { background: rgba(45,191,160,.1); color: var(--crm-teal); }
.btn-send.sms:hover { background: rgba(45,191,160,.2); }

/* ── Tier Preview Bar ── */
.tier-preview-bar {
    display: flex; align-items: center; gap: 12px; padding: 10px 20px;
    background: linear-gradient(135deg, #0f1f4a, #1a4575);
    border-radius: var(--crm-radius) var(--crm-radius) 0 0; margin-bottom: -1px; flex-wrap: wrap;
}
.tier-preview-label { font-size: 11px; font-weight: 600; color: rgba(255,255,255,.6); white-space: nowrap; }
.tier-preview-buttons { display: flex; gap: 6px; }
.tier-btn {
    padding: 6px 16px; border-radius: 20px; font-size: 11px; font-weight: 700;
    border: 1.5px solid rgba(255,255,255,.2); background: transparent;
    color: rgba(255,255,255,.6); cursor: pointer; transition: all .15s; white-space: nowrap;
}
.tier-btn:hover { border-color: rgba(255,255,255,.5); color: #fff; }
.tier-btn.active { color: #fff; border-color: transparent; }
.tier-btn.active.hub { background: var(--crm-teal); }
.tier-btn.active.intel { background: var(--crm-blue); border-color: rgba(255,255,255,.3); }
.tier-btn.active.engage { background: var(--crm-navy); border-color: var(--crm-teal); box-shadow: 0 0 0 1px var(--crm-teal); }
.tier-price { font-size: 9px; font-weight: 500; opacity: .7; margin-left: 4px; }
.tier-reset {
    margin-left: auto; padding: 5px 12px; border-radius: 6px;
    font-size: 10px; font-weight: 700; border: 1px solid rgba(239,68,68,.4);
    background: rgba(239,68,68,.1); color: #fca5a5; cursor: pointer;
}

/* ── Smart Task Suggestion Popup ── */
.task-suggestion {
    background: linear-gradient(135deg, var(--crm-navy), var(--crm-blue));
    border-radius: var(--crm-radius-sm); padding: 16px; margin-top: 12px;
    color: #fff; animation: slideUp .3s ease;
}
.task-suggestion h5 { font-size: 13px; font-weight: 700; margin: 0 0 6px; }
.task-suggestion p { font-size: 12px; color: rgba(255,255,255,.7); margin: 0 0 12px; }
.task-suggestion .actions { display: flex; gap: 8px; }
.task-suggestion .btn-accept {
    padding: 8px 16px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: none; cursor: pointer; background: var(--crm-teal); color: #fff;
}
.task-suggestion .btn-dismiss {
    padding: 8px 16px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: none; cursor: pointer; background: rgba(255,255,255,.15); color: rgba(255,255,255,.7);
}
@keyframes slideUp {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ── Loading ── */
.crm-loading {
    display: flex; flex-direction: column; align-items: center; justify-content: center;
    padding: 60px 20px; color: var(--crm-muted);
}
.crm-spinner {
    width: 28px; height: 28px; border: 3px solid var(--crm-border);
    border-top: 3px solid var(--crm-teal); border-radius: 50%;
    animation: spin .8s linear infinite; margin-bottom: 12px;
}
@keyframes spin { to { transform: rotate(360deg); } }

/* ── Upgrade Prompt ── */
.upgrade-prompt {
    padding: 10px 14px; border-radius: var(--crm-radius-sm);
    font-size: 11px; margin: 12px 0;
}
.upgrade-prompt.intelligence {
    background: rgba(245,158,11,.06); border: 1px solid rgba(245,158,11,.2); color: #b45309;
}
.upgrade-prompt.engagement {
    background: rgba(130,100,220,.06); border: 1px solid rgba(130,100,220,.2); color: #7c3aed;
}

/* ── Dashboard ── */
.dash-container { padding: 24px; }
.dash-welcome { display: flex; justify-content: space-between; align-items: center; margin-bottom: 20px; }
.dash-welcome h2 { font-family: 'Manrope', sans-serif; font-size: 22px; font-weight: 800; color: var(--crm-navy); margin: 0; }
.dash-welcome p { font-size: 13px; color: var(--crm-muted); margin: 4px 0 0; }
.dash-pos-badge { display: flex; align-items: center; gap: 8px; }

.dash-urgent {
    display: flex; gap: 16px; padding: 10px 16px; margin-bottom: 16px;
    background: rgba(239,68,68,.06); border: 1px solid rgba(239,68,68,.15);
    border-radius: var(--crm-radius-sm); font-size: 12px; font-weight: 600;
}
.dash-urgent-bar {
    display: flex; gap: 6px; margin-bottom: 12px; flex-wrap: wrap;
}
.urgent-pill {
    padding: 8px 16px; border-radius: 20px; font-size: 12px; font-weight: 700;
    border: 1.5px solid rgba(239,68,68,.2); background: rgba(239,68,68,.05);
    color: var(--crm-text); cursor: pointer; transition: all .15s;
}
.urgent-pill:hover { border-color: rgba(239,68,68,.4); background: rgba(239,68,68,.1); }
.urgent-pill.active { background: var(--crm-coral); color: #fff; border-color: var(--crm-coral); }
.urgent-expand {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius-sm); padding: 14px 18px; margin-bottom: 16px;
    box-shadow: var(--crm-shadow); animation: slideUp .2s ease;
}
.urgent-expand h5 { font-size: 13px; font-weight: 700; margin: 0 0 10px; color: var(--crm-navy); }
.urgent-show-all {
    display: block; width: 100%; padding: 10px; margin-top: 8px;
    text-align: center; font-size: 11px; font-weight: 700;
    color: var(--crm-teal); background: none; border: 1.5px dashed var(--crm-border);
    border-radius: 8px; cursor: pointer; transition: .15s;
}
.urgent-show-all:hover { border-color: var(--crm-teal); background: rgba(45,191,160,.04); }

.dash-kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 20px; }
.kpi-card {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius-sm); padding: 18px 16px;
    box-shadow: var(--crm-shadow); text-align: center; position: relative; overflow: hidden;
}
.kpi-card::before {
    content: ''; position: absolute; top: 0; left: 0; right: 0; height: 3px;
}
.kpi-card.clickable { cursor: pointer; transition: all .2s; }
.kpi-card.clickable:hover { transform: translateY(-2px); box-shadow: var(--crm-shadow-md); }
.kpi-card.tasks::before { background: var(--crm-coral); }
.kpi-card.quotes::before { background: var(--crm-orange); }
.kpi-card.revenue::before { background: var(--crm-teal); }
.kpi-card.reviews::before { background: var(--crm-gold); }
.kpi-icon { font-size: 20px; margin-bottom: 6px; }
.kpi-val { font-family: 'Manrope', sans-serif; font-size: 28px; font-weight: 800; color: var(--crm-navy); }
.kpi-label { font-size: 11px; font-weight: 700; color: var(--crm-muted); text-transform: uppercase; letter-spacing: .5px; margin-top: 2px; }
.kpi-sub { font-size: 10px; color: var(--crm-muted); margin-top: 4px; }
.kpi-sub.red { color: var(--crm-red); font-weight: 700; }

.dash-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.dash-panel {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius); padding: 18px; box-shadow: var(--crm-shadow);
}
.dash-panel h4 { font-size: 13px; font-weight: 700; color: var(--crm-navy); margin: 0 0 12px; text-transform: uppercase; letter-spacing: .5px; }

.dash-task {
    display: flex; align-items: center; gap: 10px; padding: 10px 12px;
    border-radius: 8px; cursor: pointer; transition: .12s; border-bottom: 1px solid var(--crm-border);
}
.dash-task:last-of-type { border: none; }
.dash-task:hover { background: var(--crm-light); }
.dash-task-info { flex: 1; }
.dash-task-info h5 { font-size: 12px; font-weight: 700; margin: 0; }
.dash-task-info p { font-size: 11px; color: var(--crm-muted); margin: 2px 0 0; }

.dash-stats-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.dash-stat {
    background: var(--crm-light); border-radius: 8px; padding: 12px; text-align: center;
}
.dash-stat-val { font-family: 'Manrope', sans-serif; font-size: 20px; font-weight: 800; color: var(--crm-navy); }
.dash-stat-lbl { font-size: 10px; font-weight: 600; color: var(--crm-muted); text-transform: uppercase; letter-spacing: .5px; }

.dash-activity {
    display: flex; align-items: center; justify-content: space-between;
    padding: 8px 0; border-bottom: 1px solid var(--crm-border); cursor: pointer; transition: .12s;
}
.dash-activity:hover { background: var(--crm-light); border-radius: 6px; padding: 8px 6px; }
.dash-activity:last-child { border: none; }
.dash-activity-info h5 { font-size: 12px; font-weight: 700; margin: 0; }
.dash-activity-info p { font-size: 11px; color: var(--crm-muted); margin: 1px 0 0; }
.dash-activity-right { text-align: right; display: flex; flex-direction: column; align-items: flex-end; gap: 2px; }

/* ── Task Expansion (inline workflow) ── */
.dash-task.expanded { background: var(--crm-light); border-radius: 8px 8px 0 0; border-bottom: none; }
.task-expand {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: 0 0 10px 10px; padding: 14px; margin-bottom: 8px;
    box-shadow: var(--crm-shadow); animation: slideUp .2s ease;
}
.task-expand-context {
    display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-bottom: 12px;
    padding-bottom: 12px; border-bottom: 1px solid var(--crm-border);
}
.task-expand-col { }
.task-expand-label { font-size: 9px; font-weight: 800; color: var(--crm-muted); text-transform: uppercase; letter-spacing: .8px; margin-bottom: 4px; }
.task-expand-val { font-size: 12px; color: var(--crm-text); }
.task-expand-val.bold { font-weight: 700; }
.task-expand-val.muted { color: var(--crm-muted); }
.task-expand-actions {
    display: flex; gap: 4px; margin-bottom: 8px;
}
.task-expand-actions .action-bar-btn { flex: 1; font-size: 11px; padding: 8px 4px; min-height: 38px; }
.task-expand-bottom {
    display: flex; align-items: center; gap: 8px; margin-top: 10px; flex-wrap: wrap;
}
.task-snooze-group { display: flex; gap: 4px; }
.task-snooze-btn {
    padding: 6px 10px; border-radius: 6px; font-size: 10px; font-weight: 700;
    border: 1px solid var(--crm-border); background: var(--crm-card);
    color: var(--crm-muted); cursor: pointer; transition: .15s;
    display: flex; align-items: center; gap: 3px;
}
.task-snooze-btn:hover { border-color: var(--crm-orange); color: var(--crm-orange); }
.task-open-crm {
    margin-left: auto; font-size: 11px; font-weight: 600;
    color: var(--crm-teal); text-decoration: none;
}
.task-open-crm:hover { text-decoration: underline; }

/* ═══════════════════════════════════════════════════════
   Task Action Center — shared between Customer CRM + ClientPulse
   ═══════════════════════════════════════════════════════ */
.tac {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius-sm); padding: 16px; margin: 8px 0;
    box-shadow: var(--crm-shadow-md); animation: slideUp .2s ease;
}
.tac-context {
    display: grid; grid-template-columns: 1fr 1fr; gap: 16px;
    padding-bottom: 12px; border-bottom: 1px solid var(--crm-border); margin-bottom: 12px;
}
.tac-label { font-size: 9px; font-weight: 800; color: var(--crm-muted); text-transform: uppercase; letter-spacing: .8px; margin-bottom: 4px; }
.tac-name { font-size: 15px; font-weight: 800; color: var(--crm-navy); }
.tac-contact { font-size: 11px; color: var(--crm-muted); display: flex; align-items: center; gap: 5px; margin-top: 3px; }
.tac-task-title { font-size: 13px; font-weight: 700; color: var(--crm-text); }
.tac-task-meta { font-size: 11px; color: var(--crm-muted); margin: 2px 0 6px; }
.tac-section-label {
    font-size: 9px; font-weight: 800; color: var(--crm-muted);
    text-transform: uppercase; letter-spacing: .8px; margin-bottom: 8px;
}
.tac-actions { display: flex; gap: 4px; }
.tac-actions .action-bar-btn { flex: 1; font-size: 11px; padding: 9px 4px; }
.tac-next-steps { display: flex; flex-direction: column; gap: 8px; }
.tac-btn {
    display: inline-flex; align-items: center; gap: 6px;
    padding: 10px 18px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: none; cursor: pointer; transition: .15s;
}
.tac-btn.complete { background: var(--crm-teal); color: #fff; }
.tac-btn.complete:hover { background: var(--crm-teal-dark); }
.tac-btn.complete.disabled { opacity: .35; cursor: not-allowed; }
.tac-btn.log-only { background: rgba(26,69,117,.1); color: var(--crm-blue); }
.tac-btn.log-only:hover { background: rgba(26,69,117,.18); }
.tac-btn.mark-complete-only {
    background: none; border: 1px solid var(--crm-border); color: var(--crm-muted);
    font-size: 11px; padding: 7px 14px;
}
.tac-btn.mark-complete-only:hover { border-color: var(--crm-green); color: var(--crm-green); }
.tac-secondary-actions { display: flex; flex-direction: column; gap: 6px; }
.tac-snooze, .tac-reassign { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.tac-secondary-label { font-size: 10px; font-weight: 700; color: var(--crm-muted); display: flex; align-items: center; gap: 4px; min-width: 90px; }
.tac-date-picker { display: flex; gap: 6px; align-items: center; padding: 4px 0; }
.tac-date-picker input { max-width: 160px; }

/* History */
.tac-history { max-height: 160px; overflow-y: auto; }
.tac-history-item {
    display: flex; align-items: center; gap: 8px; padding: 6px 0;
    border-bottom: 1px solid var(--crm-border); font-size: 11px;
}
.tac-history-item:last-child { border: none; }
.tac-history-text { flex: 1; color: var(--crm-text); }
.tac-history-date { color: var(--crm-muted); font-size: 10px; font-weight: 600; }
.tac-no-history {
    font-size: 11px; color: var(--crm-muted); display: flex; align-items: center; gap: 6px;
    padding: 8px 0; font-style: italic;
}
.crm-icon.muted { opacity: .4; }

/* Mobile */
@media (max-width: 600px) {
    .tac-context { grid-template-columns: 1fr; gap: 10px; }
    .tac-actions { flex-wrap: wrap; }
    .tac-actions .action-bar-btn { flex: 1 1 45%; }
    .tac-snooze, .tac-reassign { flex-wrap: wrap; }
    .tac-btn { width: 100%; justify-content: center; }
}

.dash-section-link {
    text-align: center; padding: 10px; font-size: 11px; font-weight: 700;
    color: var(--crm-teal); cursor: pointer; margin-top: 6px;
}
.dash-section-link:hover { text-decoration: underline; }

.ws-home-btn {
    display: flex; align-items: center; justify-content: center;
    width: 34px; height: 34px; border-radius: 8px;
    background: rgba(255,255,255,.1); text-decoration: none;
    color: rgba(255,255,255,.7); transition: .15s; flex-shrink: 0; margin-right: 8px;
}
.ws-home-btn:hover { background: rgba(45,191,160,.25); color: #fff; }
.dash-back { cursor: pointer; font-weight: 600; font-size: 12px; opacity: .7; transition: .15s; }
.dash-back:hover { opacity: 1; }

/* ── Global Action Bar ── */
.action-bar {
    display: flex; gap: 6px; padding: 12px 16px;
    background: linear-gradient(135deg, #f8f9fc, #edf0f7);
    border-top: 1px solid var(--crm-border); border-radius: 0 0 var(--crm-radius-sm) var(--crm-radius-sm);
}
.action-bar-btn {
    flex: 1; padding: 10px 8px; border-radius: 8px; font-size: 11px; font-weight: 700;
    border: 1.5px solid var(--crm-border); background: var(--crm-card); color: var(--crm-text);
    cursor: pointer; transition: all .15s; text-align: center;
}
.action-bar-btn:hover { border-color: var(--crm-teal); color: var(--crm-teal); }
.action-bar-btn.active.call { background: rgba(26,69,117,.08); border-color: var(--crm-blue); color: var(--crm-blue); }
.action-bar-btn.active.email { background: rgba(45,191,160,.08); border-color: var(--crm-teal); color: var(--crm-teal); }
.action-bar-btn.active.text { background: rgba(130,100,220,.08); border-color: #7c3aed; color: #7c3aed; }
.action-bar-btn.active.task { background: rgba(232,96,74,.08); border-color: var(--crm-coral); color: var(--crm-coral); }

.quick-action-panel {
    padding: 14px 16px; background: var(--crm-card);
    border-top: 1px solid var(--crm-border); animation: slideUp .2s ease;
}
.quick-action-panel h5 { font-size: 13px; font-weight: 700; margin: 0 0 10px; }

/* ── Communications Compose ── */
.comm-compose {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius-sm); padding: 14px; margin-bottom: 16px;
    box-shadow: var(--crm-shadow);
}
.comm-type-bar { display: flex; gap: 4px; margin-bottom: 10px; flex-wrap: wrap; }
.comm-type-btn {
    padding: 7px 12px; border-radius: 6px; font-size: 11px; font-weight: 700;
    border: 1.5px solid var(--crm-border); background: var(--crm-card);
    color: var(--crm-muted); cursor: pointer; transition: .15s;
}
.comm-type-btn:hover { border-color: var(--crm-teal); color: var(--crm-text); }
.comm-type-btn.active { color: #fff; }
.comm-type-btn.active.call { background: var(--crm-blue); border-color: var(--crm-blue); }
.comm-type-btn.active.email { background: var(--crm-teal); border-color: var(--crm-teal); }
.comm-type-btn.active.text { background: #7c3aed; border-color: #7c3aed; }
.comm-type-btn.active.note { background: var(--crm-muted); border-color: var(--crm-muted); }
.comm-type-btn.active.walkin { background: var(--crm-orange); border-color: var(--crm-orange); }

.comm-fields { margin-bottom: 8px; }
.comm-field-row {
    display: flex; align-items: center; gap: 8px; margin-bottom: 6px;
}
.comm-field-row label { font-size: 11px; font-weight: 700; color: var(--crm-muted); min-width: 50px; }
.comm-input {
    flex: 1; padding: 7px 10px; border-radius: 6px; font-size: 12px;
    border: 1.5px solid var(--crm-border); font-family: inherit; outline: none;
}
.comm-input:focus { border-color: var(--crm-teal); }
.comm-textarea {
    width: 100%; padding: 10px 12px; border-radius: 8px; font-size: 12px;
    border: 1.5px solid var(--crm-border); font-family: inherit; outline: none;
    resize: vertical; min-height: 60px; box-sizing: border-box;
}
.comm-textarea:focus { border-color: var(--crm-teal); }
.comm-attach { display: flex; align-items: center; gap: 10px; margin-top: 8px; flex-wrap: wrap; }
.comm-attach-label { font-size: 10px; font-weight: 700; color: var(--crm-muted); }
.comm-attach-check { display: flex; align-items: center; gap: 4px; font-size: 11px; font-weight: 600; cursor: pointer; }
.comm-attach-check input { accent-color: var(--crm-teal); }
.comm-actions { display: flex; gap: 6px; margin-top: 10px; }
.comm-send-btn {
    padding: 8px 18px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: none; cursor: pointer; background: var(--crm-teal); color: #fff; transition: .15s;
}
.comm-send-btn:hover { background: var(--crm-teal-dark); }
.comm-cancel-btn {
    padding: 8px 14px; border-radius: 8px; font-size: 12px; font-weight: 600;
    border: 1px solid var(--crm-border); cursor: pointer; background: var(--crm-card); color: var(--crm-muted);
}
.comm-confirm { font-size: 11px; color: var(--crm-green); font-weight: 700; padding: 8px 0 0; }

/* ── What's Next? Guided Actions ── */
.next-actions h5 { font-size: 13px; font-weight: 700; margin: 0 0 10px; color: var(--crm-navy); }
.next-actions-grid {
    display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px;
}
.next-action-btn {
    display: flex; flex-direction: column; align-items: center; gap: 2px;
    padding: 12px 8px; border-radius: 8px; border: 1.5px solid var(--crm-border);
    background: var(--crm-card); cursor: pointer; transition: all .15s; text-align: center;
}
.next-action-btn:hover { border-color: var(--crm-teal); background: rgba(45,191,160,.04); transform: translateY(-1px); box-shadow: var(--crm-shadow); }
.na-icon { font-size: 18px; }
.na-title { font-size: 11px; font-weight: 700; color: var(--crm-text); }
.na-when { font-size: 10px; color: var(--crm-teal); font-weight: 600; }

/* ── Timeline Type Badges ── */
.tl-type-badge {
    display: inline-block; font-size: 9px; font-weight: 700; padding: 2px 6px;
    border-radius: 4px; margin-right: 6px; text-transform: uppercase; letter-spacing: .3px;
}
.tl-type-badge.call { background: rgba(26,69,117,.1); color: var(--crm-blue); }
.tl-type-badge.email { background: rgba(45,191,160,.1); color: var(--crm-teal); }
.tl-type-badge.text { background: rgba(130,100,220,.1); color: #7c3aed; }
.tl-type-badge.note { background: rgba(107,122,153,.1); color: var(--crm-muted); }
.tl-type-badge.walkin { background: rgba(245,158,11,.1); color: var(--crm-orange); }
.tl-type-badge.task { background: rgba(232,96,74,.1); color: var(--crm-coral); }
.tl-type-badge.auto { background: rgba(45,191,160,.1); color: var(--crm-teal); }
.tl-type-badge.service { background: rgba(130,100,220,.1); color: #7c3aed; }
.tl-body-text { font-size: 11px; color: var(--crm-text); margin: 4px 0 0; line-height: 1.5; white-space: pre-wrap; }
.tl-attachments { display: flex; gap: 6px; margin-top: 4px; flex-wrap: wrap; }
.tl-attach-badge {
    font-size: 10px; font-weight: 600; padding: 2px 8px;
    border-radius: 4px; background: rgba(26,69,117,.06); color: var(--crm-blue);
}
.tl-dot.call { border-color: var(--crm-blue); }
.tl-dot.email { border-color: var(--crm-teal); }
.tl-dot.text { border-color: #7c3aed; }
.tl-dot.walkin { border-color: var(--crm-orange); }
.tl-dot.note { border-color: var(--crm-muted); }
.tl-dot.task { border-color: var(--crm-coral); background: var(--crm-coral); }

/* ═══════════════════════════════════════════════════════
   Workspace — the salesperson's world
   ═══════════════════════════════════════════════════════ */
.ws { display: flex; height: 100vh; font-family: 'Inter', -apple-system, sans-serif; background: var(--crm-bg); -webkit-font-smoothing: antialiased; }

/* ── Left Nav ── */
.ws-nav {
    width: 220px; flex-shrink: 0; background: var(--crm-navy);
    display: flex; flex-direction: column; overflow-y: auto;
}
.ws-brand { padding: 16px 18px 12px; }
.ws-logo {
    font-family: 'Manrope', sans-serif; font-size: 16px; font-weight: 800;
    color: #fff; letter-spacing: -.3px;
}
.ws-nav-section { display: flex; flex-direction: column; gap: 2px; padding: 0 8px; }
.ws-nav-btn {
    display: flex; align-items: center; gap: 10px; padding: 9px 12px;
    border-radius: 8px; font-size: 12px; font-weight: 600; color: rgba(255,255,255,.6);
    border: none; background: none; cursor: pointer; transition: .15s; text-align: left; width: 100%;
}
.ws-nav-btn:hover { background: rgba(255,255,255,.08); color: rgba(255,255,255,.9); }
.ws-nav-btn.active { background: rgba(45,191,160,.15); color: #fff; font-weight: 700; }
.ws-nav-icon { font-size: 15px; width: 20px; text-align: center; }
.ws-nav-badge {
    margin-left: auto; background: var(--crm-coral); color: #fff;
    font-size: 10px; font-weight: 800; padding: 1px 6px; border-radius: 10px; min-width: 18px; text-align: center;
}
.ws-nav-divider { height: 1px; background: rgba(255,255,255,.08); margin: 10px 16px; }
.ws-nav-label {
    font-size: 9px; font-weight: 700; color: rgba(255,255,255,.3);
    text-transform: uppercase; letter-spacing: 1px; padding: 4px 20px 6px;
}
.ws-nav-link {
    display: flex; align-items: center; gap: 10px; padding: 7px 12px;
    border-radius: 8px; font-size: 11px; font-weight: 500; color: rgba(255,255,255,.5);
    text-decoration: none; transition: .15s; cursor: pointer;
}
.ws-nav-link:hover { background: rgba(255,255,255,.06); color: rgba(255,255,255,.8); }
.ws-nav-ext { margin-left: auto; font-size: 10px; opacity: .4; }

/* Floor / Ups */
.ws-floor-item {
    display: flex; align-items: center; gap: 8px; padding: 6px 12px;
    font-size: 11px; color: rgba(255,255,255,.6); border-radius: 6px;
}
.ws-floor-dot { width: 7px; height: 7px; border-radius: 50%; flex-shrink: 0; }
.ws-floor-dot.green { background: var(--crm-green); }
.ws-floor-dot.red { background: var(--crm-coral); }
.ws-floor-status { margin-left: auto; font-size: 9px; font-weight: 600; opacity: .5; }

/* User */
.ws-nav-user {
    margin-top: auto; padding: 14px 16px; border-top: 1px solid rgba(255,255,255,.08);
    display: flex; align-items: center; gap: 10px;
}
.ws-user-av {
    width: 32px; height: 32px; border-radius: 50%; background: var(--crm-teal);
    display: flex; align-items: center; justify-content: center;
    font-size: 11px; font-weight: 800; color: #fff;
}
.ws-user-info { display: flex; flex-direction: column; }
.ws-user-name { font-size: 12px; font-weight: 700; color: #fff; }
.ws-user-role { font-size: 10px; color: rgba(255,255,255,.4); }

/* ── Main Content ── */
.ws-main { flex: 1; overflow-y: auto; }
.ws-page { padding: 30px; }
.ws-page h2 { font-family: 'Manrope', sans-serif; font-size: 22px; font-weight: 800; color: var(--crm-navy); margin: 0 0 8px; }
.ws-placeholder {
    background: var(--crm-card); border: 2px dashed var(--crm-border);
    border-radius: var(--crm-radius); padding: 30px; margin-top: 16px;
    color: var(--crm-muted); font-size: 13px; line-height: 1.8;
}

/* ═══════════════════════════════════════════════════════
   Workspace Portal — full page, no nav
   ═══════════════════════════════════════════════════════ */
.portal {
    min-height: 100vh; background: var(--crm-bg); padding: 20px 28px;
    font-family: 'Inter', -apple-system, sans-serif;
}

/* Top Bar (legacy — kept for fallback) */
.portal-top { display: flex; justify-content: space-between; align-items: center; margin-bottom: 20px; }
.portal-greeting h1 { font-family: 'Manrope', sans-serif; font-size: 26px; font-weight: 800; color: var(--crm-navy); margin: 0; }
.portal-greeting p { font-size: 13px; color: var(--crm-muted); margin: 4px 0 0; }
.portal-top-actions { display: flex; align-items: center; gap: 12px; }
.portal-crm-btn {
    padding: 8px 18px; border-radius: 8px; font-size: 12px; font-weight: 700;
    background: rgba(255,255,255,.15); color: #fff; text-decoration: none; transition: .15s;
    border: 1px solid rgba(255,255,255,.2);
}
.portal-crm-btn:hover { background: rgba(255,255,255,.25); }

/* ── Hero + Quick Actions wrapper (scrolls normally, not sticky) ── */
.dos-sticky-top {
    background: var(--crm-bg); padding-bottom: 8px;
}

/* ── Hero Banner (DealerOS exact match) ── */
.portal .hero {
    margin: 0 0 0;
    background: linear-gradient(135deg, #1a4575 0%, #2152c0 100%);
    border-radius: var(--crm-radius);
    padding: 20px 20px 22px;
    position: relative;
    overflow: hidden;
}
.portal .hero::after {
    content: '';
    position: absolute;
    width: 180px; height: 180px;
    border-radius: 50%;
    background: rgba(255,255,255,0.05);
    top: -60px; right: -50px;
}
.portal .hero-eyebrow {
    font-size: 11px; font-weight: 600; letter-spacing: 1.5px;
    text-transform: uppercase; color: rgba(255,255,255,0.55);
    margin-bottom: 6px;
}
.portal .hero-name {
    font-family: 'Manrope', sans-serif; font-size: 22px; font-weight: 800;
    color: #fff; margin-bottom: 4px;
}
.portal .hero-sub {
    font-size: 12px; color: rgba(255,255,255,0.55); margin-bottom: 16px;
}
.portal .hero-stats {
    display: flex; gap: 0;
}
.portal .hstat {
    flex: 1;
}
.portal .hstat + .hstat {
    border-left: 1px solid rgba(255,255,255,0.15);
    padding-left: 16px;
}
.portal .hstat-val {
    font-family: 'Manrope', sans-serif; font-size: 18px; font-weight: 800;
    color: #fff; line-height: 1;
}
.portal .hstat-lbl {
    font-size: 10px; font-weight: 500; color: rgba(255,255,255,0.5);
    margin-top: 3px; letter-spacing: 0.5px; text-transform: uppercase;
}
.portal .hstat-delta {
    font-size: 10px; color: #4dd9bf; font-weight: 600; margin-top: 2px;
}

/* ── Sections (DealerOS exact match) ── */
.portal .section {
    padding: 16px 0 0;
}
.portal .section-head {
    display: flex; align-items: center; justify-content: space-between;
    margin-bottom: 10px;
}
.portal .section-title {
    font-size: 12px; font-weight: 700; color: var(--crm-muted);
    letter-spacing: 1px; text-transform: uppercase;
}
.portal .section-left {
    display: flex; align-items: center; gap: 12px;
}
.portal .section-right {
    display: flex; align-items: center; gap: 12px;
}
.portal .section-action {
    font-size: 12px; font-weight: 600; color: var(--crm-blue); cursor: pointer;
}
.portal .section-action:hover { text-decoration: underline; }
.portal .section-customize {
    font-size: 12px; font-weight: 600; color: var(--crm-muted); cursor: pointer;
    text-decoration: none; margin-left: auto;
}
.portal .section-customize:hover { color: var(--crm-blue); }
.portal .qa-section { padding-top: 12px; }
.portal .section-tabs {
    display: flex; gap: 6px; overflow-x: auto; scrollbar-width: none;
}
.portal .section-tabs::-webkit-scrollbar { display: none; }

/* ── Tabs (DealerOS exact match) ── */
.portal .tab {
    padding: 6px 14px; border-radius: 20px; font-size: 11px; font-weight: 700;
    white-space: nowrap; cursor: pointer; background: #f1f5f9;
    color: #64748b; border: none; transition: all .15s; letter-spacing: .3px;
}
.portal .tab:hover { background: #e2e8f0; color: var(--crm-navy); }
.portal .tab.on {
    background: #1a4575; color: #fff;
}

/* ── Quick Actions Grid (DealerOS exact match) ── */
.portal .qa-grid {
    display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px;
}
.portal .qa-item {
    background: var(--crm-card); border-radius: var(--crm-radius-sm);
    padding: 14px 8px 12px; display: flex; flex-direction: column;
    align-items: center; gap: 7px; cursor: pointer;
    border: 1.5px solid var(--crm-border); transition: border-color .15s, box-shadow .15s;
    box-shadow: var(--crm-shadow); text-decoration: none; color: var(--crm-text);
}
.portal .qa-item:hover {
    border-color: var(--crm-teal); box-shadow: var(--crm-shadow-md);
    transform: translateY(-2px);
}
.portal .qa-icon {
    width: 42px; height: 42px; border-radius: 12px;
    display: flex; align-items: center; justify-content: center;
    font-size: 20px;
}
.portal .qa-label {
    font-size: 11px; font-weight: 600; color: var(--crm-text);
    text-align: center; line-height: 1.3;
}
.portal .qa-icon.teal { background: rgba(45,191,160,0.12); }
.portal .qa-icon.blue { background: rgba(26,58,143,0.10); }
.portal .qa-icon.gold { background: rgba(240,165,0,0.12); }
.portal .qa-icon.coral { background: rgba(232,96,74,0.12); }
.portal .qa-icon.lavender { background: rgba(130,100,220,0.12); }
.portal .qa-icon.green { background: rgba(34,197,94,0.12); }
.portal .qa-icon.orange { background: rgba(245,158,11,0.12); }
.portal .qa-icon.slate { background: rgba(107,122,153,0.10); }

/* Top Grid — 3 columns */
.portal-grid-top { display: grid; grid-template-columns: 280px 1fr 300px; gap: 16px; margin-bottom: 16px; }

/* Cards */
.portal-card {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius); box-shadow: var(--crm-shadow); overflow: hidden;
}
.portal-card-header {
    display: flex; justify-content: space-between; align-items: center;
    padding: 14px 18px; border-bottom: 1px solid var(--crm-border);
}
.portal-card-header h3 { font-size: 14px; font-weight: 700; margin: 0; color: var(--crm-navy); }
.portal-count {
    background: var(--crm-coral); color: #fff; font-size: 11px; font-weight: 800;
    padding: 2px 8px; border-radius: 10px; min-width: 22px; text-align: center;
}

/* ── UPS SYSTEM ── */
.ups-card { }
.ups-checkin-btn {
    padding: 6px 14px; border-radius: 6px; font-size: 11px; font-weight: 700;
    border: none; cursor: pointer; background: var(--crm-green); color: #fff;
}
.ups-checkout-btn {
    padding: 6px 14px; border-radius: 6px; font-size: 11px; font-weight: 700;
    border: 1px solid var(--crm-border); cursor: pointer; background: var(--crm-card); color: var(--crm-muted);
}
.ups-you-up {
    display: flex; align-items: center; gap: 12px; padding: 14px 18px;
    background: rgba(34,197,94,.06); border-bottom: 1px solid var(--crm-border);
}
.ups-you-up-icon { font-size: 24px; }
.ups-you-up h4 { font-size: 14px; font-weight: 800; margin: 0; color: var(--crm-green); }
.ups-you-up p, .ups-with-customer p { font-size: 11px; color: var(--crm-muted); margin: 2px 0 0; }
.ups-take-btn {
    margin-left: auto; padding: 8px 16px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: none; cursor: pointer; background: var(--crm-green); color: #fff;
    animation: pulse 2s infinite;
}
.ups-with-customer {
    display: flex; align-items: center; gap: 12px; padding: 14px 18px;
    background: rgba(232,96,74,.04); border-bottom: 1px solid var(--crm-border);
}
.ups-with-customer h4 { font-size: 14px; font-weight: 800; margin: 0; color: var(--crm-coral); }
.ups-done-btn {
    margin-left: auto; padding: 8px 16px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: none; cursor: pointer; background: var(--crm-teal); color: #fff;
}
@keyframes pulse { 0%, 100% { box-shadow: 0 0 0 0 rgba(34,197,94,.4); } 50% { box-shadow: 0 0 0 8px rgba(34,197,94,0); } }
.ups-queue { padding: 8px 12px; }
.ups-person {
    display: flex; align-items: center; gap: 8px; padding: 7px 8px;
    font-size: 12px; border-radius: 6px;
}
.ups-person.busy { color: var(--crm-coral); }
.ups-name { font-weight: 600; flex: 1; }
.ups-wait { font-size: 10px; font-weight: 700; color: var(--crm-orange); background: rgba(245,158,11,.1); padding: 1px 6px; border-radius: 4px; }
.ups-status-label { font-size: 10px; color: var(--crm-muted); font-weight: 600; }

/* ── Tasks ── */
.portal-task-list { padding: 4px 0; max-height: 320px; overflow-y: auto; }
.portal-task {
    display: flex; align-items: center; gap: 10px; padding: 10px 18px;
    text-decoration: none; color: inherit; border-bottom: 1px solid var(--crm-border);
    transition: .12s; cursor: pointer;
}
.portal-task:hover { background: var(--crm-light); }
.portal-task:last-child { border: none; }
.portal-task-info { flex: 1; }
.portal-task-info h5 { font-size: 12px; font-weight: 700; margin: 0; color: var(--crm-text); }
.portal-task-info p { font-size: 11px; color: var(--crm-muted); margin: 2px 0 0; }

/* ── Quick Actions ── */
.portal-quick-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 6px; padding: 12px 18px; }
.portal-quick-btn {
    padding: 10px; border-radius: 8px; font-size: 11px; font-weight: 700;
    border: 1.5px solid var(--crm-border); background: var(--crm-card);
    color: var(--crm-text); text-decoration: none; text-align: center;
    transition: .15s; cursor: pointer;
}
.portal-quick-btn:hover { border-color: var(--crm-teal); color: var(--crm-teal); background: rgba(45,191,160,.04); }
.portal-sub-header {
    display: flex; justify-content: space-between; align-items: center;
    font-size: 12px; font-weight: 700; color: var(--crm-navy); padding: 8px 18px 6px;
    border-top: 1px solid var(--crm-border); margin-top: 0;
}
.quote-sort-bar { display: flex; gap: 2px; }
.quote-sort-btn {
    padding: 2px 6px; border-radius: 4px; font-size: 11px; border: 1px solid transparent;
    background: none; cursor: pointer; opacity: .4; transition: .15s;
}
.quote-sort-btn:hover { opacity: .7; }
.quote-sort-btn.active { opacity: 1; background: rgba(45,191,160,.1); border-color: var(--crm-teal); }
.portal-quote {
    display: flex; justify-content: space-between; align-items: center;
    padding: 8px 18px; text-decoration: none; color: inherit;
    border-bottom: 1px solid var(--crm-border); transition: .12s; cursor: pointer;
}
.portal-quote:hover { background: var(--crm-light); }
.portal-quote:last-child { border: none; }
.portal-quote h5 { font-size: 12px; font-weight: 700; margin: 0; }
.portal-quote p { font-size: 11px; color: var(--crm-muted); margin: 2px 0 0; }
.portal-quote-right { text-align: right; display: flex; flex-direction: column; align-items: flex-end; gap: 2px; }

/* ── INBOX ── */
.inbox-card { margin-bottom: 16px; }
.portal-inbox { max-height: 300px; overflow-y: auto; }
.portal-email {
    display: flex; justify-content: space-between; padding: 12px 18px;
    border-bottom: 1px solid var(--crm-border); transition: .12s; cursor: pointer;
}
.portal-email:hover { background: var(--crm-light); }
.portal-email:last-child { border: none; }
.portal-email.unread { background: rgba(26,69,117,.02); }
.portal-email.unread .portal-email-from { font-weight: 800; }
.portal-email.unread .portal-email-subject { font-weight: 700; }
.portal-email-left { flex: 1; min-width: 0; }
.portal-email-from { font-size: 12px; font-weight: 600; color: var(--crm-text); }
.portal-email-subject { font-size: 12px; font-weight: 600; color: var(--crm-navy); margin: 2px 0; }
.portal-email-preview { font-size: 11px; color: var(--crm-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.portal-email-right { display: flex; flex-direction: column; align-items: flex-end; gap: 6px; flex-shrink: 0; margin-left: 16px; }
.portal-email-time { font-size: 10px; color: var(--crm-muted); font-weight: 600; white-space: nowrap; }
.portal-email-actions { display: flex; gap: 4px; }
.portal-email-btn {
    padding: 4px 8px; border-radius: 4px; font-size: 10px; font-weight: 600;
    border: 1px solid var(--crm-border); background: var(--crm-card);
    color: var(--crm-blue); cursor: pointer; transition: .12s; white-space: nowrap;
}
.portal-email-btn:hover { border-color: var(--crm-teal); color: var(--crm-teal); }
.portal-email-btn.active { border-color: var(--crm-teal); color: var(--crm-teal); background: rgba(45,191,160,.06); }

/* ── Inbox Header Actions ── */
.inbox-header-actions { display: flex; align-items: center; gap: 8px; }
.inbox-log-btn {
    padding: 5px 12px; border-radius: 6px; font-size: 11px; font-weight: 700;
    border: 1.5px solid var(--crm-teal); background: var(--crm-card);
    color: var(--crm-teal); cursor: pointer; transition: .15s; white-space: nowrap;
}
.inbox-log-btn:hover { background: var(--crm-teal); color: #fff; }

/* ── Inbox Compose Form (Log Email) ── */
.inbox-compose-form {
    padding: 14px 18px; border-bottom: 2px solid var(--crm-teal);
    background: rgba(45,191,160,.03);
}
.inbox-compose-form .comm-field-row { margin-bottom: 6px; }
.inbox-compose-form .comm-textarea { margin-bottom: 0; }
.inbox-compose-form .comm-actions { margin-top: 10px; }

/* ── Customer Picker (shared for log + attach) ── */
.inbox-customer-picker { flex: 1; position: relative; display: flex; align-items: center; gap: 8px; }
.inbox-customer-dropdown {
    position: absolute; top: 100%; left: 0; right: 0; z-index: 50;
    background: var(--crm-card); border: 1.5px solid var(--crm-border);
    border-radius: 8px; box-shadow: var(--crm-shadow-md);
    max-height: 180px; overflow-y: auto; margin-top: 2px;
}
.inbox-customer-option {
    padding: 8px 12px; font-size: 12px; font-weight: 600; color: var(--crm-text);
    cursor: pointer; transition: .1s; display: flex; justify-content: space-between; align-items: center;
}
.inbox-customer-option:hover { background: var(--crm-light); color: var(--crm-teal); }
.inbox-customer-id { font-size: 10px; color: var(--crm-muted); font-weight: 500; }
.inbox-selected-customer {
    font-size: 11px; font-weight: 700; color: var(--crm-teal);
    background: rgba(45,191,160,.08); padding: 4px 10px; border-radius: 6px;
    white-space: nowrap;
}

/* ── Attach to Customer Panel (inline below email) ── */
.inbox-attach-panel {
    display: flex; align-items: flex-start; gap: 8px;
    padding: 10px 18px 12px; background: rgba(26,69,117,.02);
    border-bottom: 1px solid var(--crm-border);
}
.inbox-attach-search { flex: 1; position: relative; }
.inbox-attach-search .inbox-customer-dropdown { left: 0; right: auto; min-width: 280px; }

.inbox-attach-confirm {
    padding: 8px 18px; font-size: 11px; font-weight: 600;
    color: var(--crm-green); background: rgba(34,197,94,.04);
    border-bottom: 1px solid var(--crm-border);
}

/* ── Reply Panel ── */
.inbox-reply-panel {
    padding: 12px 18px 14px; background: rgba(26,69,117,.02);
    border-bottom: 1px solid var(--crm-border);
}
.inbox-reply-header {
    display: flex; flex-direction: column; gap: 2px; margin-bottom: 8px;
}
.inbox-reply-header span { font-size: 11px; color: var(--crm-muted); }
.inbox-reply-subject { font-size: 12px; font-weight: 700; color: var(--crm-navy); }
.inbox-reply-panel .comm-textarea { min-height: 50px; }
.inbox-reply-panel .comm-actions { margin-top: 8px; }

/* ── Quick Links Section (uses DealerOS .section styling from .portal .section above) ── */
.portal-link-editor {
    display: grid; grid-template-columns: repeat(auto-fill, minmax(160px, 1fr)); gap: 4px;
    padding: 12px; margin-bottom: 12px; background: var(--crm-card);
    border: 1px solid var(--crm-border); border-radius: var(--crm-radius-sm);
}
.portal-link-toggle {
    display: flex; align-items: center; gap: 8px; padding: 6px 8px;
    font-size: 12px; font-weight: 600; cursor: pointer; border-radius: 6px;
}
.portal-link-toggle:hover { background: var(--crm-light); }
.portal-link-toggle input { accent-color: var(--crm-teal); width: 15px; height: 15px; cursor: pointer; }
.portal-add-link {
    grid-column: 1 / -1; padding-top: 8px; margin-top: 4px;
    border-top: 1px solid var(--crm-border);
}
.portal-add-link h5 { font-size: 11px; font-weight: 700; color: var(--crm-muted); margin: 0 0 6px; }
.portal-add-link-row { display: flex; gap: 6px; }
.favicon-sm { width: 16px; height: 16px; border-radius: 2px; flex-shrink: 0; }
.favicon-lg { width: 36px; height: 36px; border-radius: 6px; object-fit: contain; }
.brand-logo-lg { width: 40px; height: 40px; object-fit: contain; border-radius: 6px; }
.portal-links {
    display: grid; grid-template-columns: repeat(auto-fill, minmax(110px, 1fr)); gap: 8px;
}
.portal-link {
    display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 8px;
    padding: 16px 8px; border-radius: var(--crm-radius-sm);
    background: var(--crm-card); border: 1px solid var(--crm-border);
    text-decoration: none; color: var(--crm-text); transition: .15s;
    min-height: 90px; box-shadow: var(--crm-shadow); text-align: center;
}
.portal-link:hover { border-color: var(--crm-teal); transform: translateY(-2px); box-shadow: var(--crm-shadow-md); }
.portal-link-icon { font-size: 22px; display: none; } /* replaced by favicon */
.portal-link-label { font-size: 10px; font-weight: 700; color: var(--crm-muted); line-height: 1.2; word-break: break-word; }

/* ═══════════════════════════════════════════════════════
   Notes Panel — Pinned / Alert / General notes
   ═══════════════════════════════════════════════════════ */

/* ── Banner strip (pinned/alert notes above action bar) ── */
.notes-banner-strip {
    display: flex; flex-direction: column; gap: 0;
}
.notes-banner {
    display: flex; align-items: center; gap: 10px;
    padding: 10px 20px; font-size: 12px; font-weight: 600;
    border-bottom: 1px solid rgba(0,0,0,.06);
    animation: notesBannerSlide .25s ease-out;
}
@keyframes notesBannerSlide {
    from { opacity: 0; transform: translateY(-6px); }
    to   { opacity: 1; transform: translateY(0); }
}
.notes-banner.pinned {
    background: linear-gradient(90deg, #fef3c7 0%, #fde68a 100%);
    color: #92400e;
}
.notes-banner.alert {
    background: linear-gradient(90deg, #fee2e2 0%, #fca5a5 100%);
    color: #991b1b;
}
.notes-banner-icon {
    width: 28px; height: 28px; border-radius: 50%;
    display: flex; align-items: center; justify-content: center;
    font-size: 13px; font-weight: 900; flex-shrink: 0;
}
.notes-banner.pinned .notes-banner-icon {
    background: var(--crm-orange); color: #fff;
}
.notes-banner.alert .notes-banner-icon {
    background: var(--crm-red); color: #fff;
}
.notes-banner-body {
    flex: 1; display: flex; flex-direction: column; gap: 2px;
}
.notes-banner-text {
    font-weight: 600; line-height: 1.3;
}
.notes-banner-meta {
    font-size: 10px; font-weight: 500; opacity: .65;
}
.notes-banner-dismiss {
    background: none; border: 1px solid rgba(0,0,0,.12); border-radius: 6px;
    width: 24px; height: 24px; cursor: pointer; font-size: 12px; font-weight: 700;
    color: inherit; opacity: .5; transition: .15s; display: flex;
    align-items: center; justify-content: center; flex-shrink: 0;
}
.notes-banner-dismiss:hover { opacity: 1; background: rgba(0,0,0,.06); }

/* ── Full notes panel (tab content) ── */
.notes-panel {
    padding: 16px 20px;
}
.notes-panel-header {
    display: flex; align-items: center; justify-content: space-between;
    margin-bottom: 14px;
}
.notes-panel-header h5 {
    font-size: 14px; font-weight: 700; color: var(--crm-text); margin: 0;
}
.notes-add-btn {
    background: var(--crm-teal); color: #fff; border: none; border-radius: 8px;
    padding: 7px 16px; font-size: 11px; font-weight: 700; cursor: pointer;
    transition: .15s; font-family: inherit;
}
.notes-add-btn:hover { background: var(--crm-teal-dark); }

/* ── Add note form ── */
.notes-add-form {
    background: var(--crm-light); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius-sm); padding: 14px; margin-bottom: 16px;
}
.notes-form-row {
    display: flex; align-items: center; gap: 8px; margin-bottom: 10px;
}
.notes-form-row label {
    font-size: 11px; font-weight: 700; color: var(--crm-muted);
}

/* ── Section labels ── */
.notes-section { margin-bottom: 14px; }
.notes-section-label {
    font-size: 10px; font-weight: 800; text-transform: uppercase;
    letter-spacing: .8px; color: var(--crm-muted); margin: 0 0 8px;
}

/* ── Note cards ── */
.notes-scroll-list {
    max-height: 340px; overflow-y: auto;
}
.note-card {
    padding: 12px 14px; border-radius: var(--crm-radius-sm);
    border: 1px solid var(--crm-border); margin-bottom: 8px;
    transition: .15s;
}
.note-card.pinned {
    background: #fffbeb; border-color: #fcd34d;
    border-left: 3px solid var(--crm-orange);
}
.note-card.alert {
    background: #fef2f2; border-color: #fca5a5;
    border-left: 3px solid var(--crm-red);
}
.note-card.general {
    background: var(--crm-card);
}
.note-card:hover { box-shadow: var(--crm-shadow); }
.note-card-header {
    display: flex; align-items: center; gap: 8px; margin-bottom: 6px;
}
.note-type-badge {
    font-size: 8px; font-weight: 800; padding: 2px 8px; border-radius: 10px;
    letter-spacing: .6px; text-transform: uppercase;
}
.note-type-badge.pinned { background: rgba(245,158,11,.15); color: #b45309; }
.note-type-badge.alert { background: rgba(239,68,68,.12); color: #dc2626; }
.note-type-badge.general { background: rgba(107,122,153,.1); color: var(--crm-muted); }
.note-meta {
    font-size: 10px; color: var(--crm-muted); flex: 1;
}
.note-action-btn {
    background: none; border: 1px solid var(--crm-border); border-radius: 6px;
    padding: 2px 10px; font-size: 10px; font-weight: 700; color: var(--crm-muted);
    cursor: pointer; transition: .15s; font-family: inherit;
}
.note-action-btn:hover { border-color: var(--crm-teal); color: var(--crm-teal); }
.note-action-btn.delete:hover { border-color: var(--crm-red); color: var(--crm-red); }
.note-content {
    font-size: 12px; color: var(--crm-text); margin: 0; line-height: 1.5;
}


/* ═══════════════════════════════════════════════════════
   UPS DASHBOARD — Management view, stats, accountability
   ═══════════════════════════════════════════════════════ */

.ups-dash {
    padding: 24px;
    max-width: 1200px;
    margin: 0 auto;
    font-family: 'Inter', -apple-system, sans-serif;
}

/* Header */
.ups-dash-header {
    display: flex; align-items: center; justify-content: space-between;
    margin-bottom: 24px; flex-wrap: wrap; gap: 12px;
}
.ups-dash-header h2 {
    font-size: 22px; font-weight: 800; color: var(--crm-navy); margin: 0;
    font-family: 'Manrope', sans-serif;
}
.ups-dash-subtitle {
    font-size: 12px; color: var(--crm-muted); margin: 2px 0 0; font-weight: 500;
}
.ups-dash-controls {
    display: flex; align-items: center; gap: 6px;
}
.ups-dash-nav-btn {
    width: 32px; height: 32px; border-radius: 8px; border: 1.5px solid var(--crm-border);
    background: var(--crm-card); cursor: pointer; display: flex; align-items: center; justify-content: center;
    transition: .15s; color: var(--crm-text);
}
.ups-dash-nav-btn:hover { border-color: var(--crm-teal); color: var(--crm-teal); }
.ups-dash-today-btn {
    padding: 6px 14px; border-radius: 8px; border: 1.5px solid var(--crm-border);
    background: var(--crm-card); font-size: 11px; font-weight: 700; color: var(--crm-text);
    cursor: pointer; transition: .15s; font-family: inherit;
}
.ups-dash-today-btn:hover { border-color: var(--crm-teal); color: var(--crm-teal); }
.ups-dash-refresh-btn {
    padding: 6px 14px; border-radius: 8px; border: 1.5px solid var(--crm-teal);
    background: rgba(45,191,160,.06); font-size: 11px; font-weight: 700; color: var(--crm-teal);
    cursor: pointer; transition: .15s; display: flex; align-items: center; gap: 4px; font-family: inherit;
}
.ups-dash-refresh-btn:hover { background: rgba(45,191,160,.15); }

/* Loading */
.ups-dash-loading {
    text-align: center; padding: 60px 20px; color: var(--crm-muted);
    font-size: 13px; font-weight: 600;
}
.ups-dash-empty {
    text-align: center; padding: 30px 20px; color: var(--crm-muted);
    font-size: 12px; font-style: italic;
}

/* KPI row */
.ups-dash-kpis {
    display: grid; grid-template-columns: repeat(6, 1fr); gap: 12px; margin-bottom: 24px;
}
.ups-dash-kpi {
    background: var(--crm-card); border: 1.5px solid var(--crm-border); border-radius: var(--crm-radius-sm);
    padding: 16px 12px; text-align: center; box-shadow: var(--crm-shadow);
}
.ups-dash-kpi-val {
    display: block; font-size: 24px; font-weight: 800; color: var(--crm-navy);
    font-family: 'Manrope', sans-serif; line-height: 1;
}
.ups-dash-kpi-label {
    display: block; font-size: 10px; font-weight: 700; color: var(--crm-muted);
    text-transform: uppercase; letter-spacing: .5px; margin-top: 4px;
}

/* Section titles */
.ups-dash-section {
    margin-bottom: 24px;
}
.ups-dash-section-title {
    font-size: 14px; font-weight: 800; color: var(--crm-navy); margin: 0 0 12px;
    display: flex; align-items: center; gap: 6px;
    font-family: 'Manrope', sans-serif;
}
.ups-dash-section-title .crm-icon { opacity: .5; }

/* Live Queue grid */
.ups-dash-queue-grid {
    display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 10px;
}
.ups-dash-queue-card {
    display: flex; align-items: center; gap: 12px; padding: 12px 16px;
    background: var(--crm-card); border: 1.5px solid var(--crm-border); border-radius: var(--crm-radius-sm);
    box-shadow: var(--crm-shadow); transition: .15s;
}
.ups-dash-queue-card.busy { border-left: 3px solid var(--crm-coral); }
.ups-dash-queue-avatar {
    width: 36px; height: 36px; border-radius: 50%; display: flex; align-items: center; justify-content: center;
    font-size: 12px; font-weight: 800; color: #fff; flex-shrink: 0;
}
.ups-dash-queue-avatar.green { background: var(--crm-green); }
.ups-dash-queue-avatar.red { background: var(--crm-coral); }
.ups-dash-queue-info { flex: 1; min-width: 0; }
.ups-dash-queue-name { display: block; font-size: 13px; font-weight: 700; color: var(--crm-text); }
.ups-dash-queue-status { display: block; font-size: 11px; font-weight: 600; margin-top: 1px; }
.ups-dash-queue-status.available { color: var(--crm-green); }
.ups-dash-queue-status.busy { color: var(--crm-coral); }
.ups-dash-queue-pos { flex-shrink: 0; }
.ups-dash-dot {
    width: 10px; height: 10px; border-radius: 50%; display: inline-block;
}
.ups-dash-dot.green { background: var(--crm-green); }
.ups-dash-dot.red { background: var(--crm-coral); }
.ups-dash-dot.gray { background: var(--crm-muted); opacity: .4; }
.ups-dash-dot.pulse { animation: ups-pulse 1.5s infinite; }
@keyframes ups-pulse { 0%, 100% { opacity: 1; box-shadow: 0 0 0 0 rgba(34,197,94,.5); } 50% { opacity: .7; box-shadow: 0 0 0 6px rgba(34,197,94,0); } }

/* Leaderboard */
.ups-dash-leaderboard {
    background: var(--crm-card); border: 1.5px solid var(--crm-border); border-radius: var(--crm-radius-sm);
    box-shadow: var(--crm-shadow); overflow: hidden;
}
.ups-dash-lb-header, .ups-dash-lb-row {
    display: grid; grid-template-columns: 40px 1fr 80px 100px 80px 70px 90px;
    align-items: center; padding: 10px 16px; gap: 8px;
}
.ups-dash-lb-header {
    background: var(--crm-light); font-size: 10px; font-weight: 700; color: var(--crm-muted);
    text-transform: uppercase; letter-spacing: .5px; padding: 8px 16px;
}
.ups-dash-lb-row {
    border-top: 1px solid var(--crm-border); font-size: 12px; transition: .1s;
}
.ups-dash-lb-row:hover { background: rgba(45,191,160,.03); }
.ups-dash-lb-row.perf-high { border-left: 3px solid var(--crm-green); }
.ups-dash-lb-row.perf-mid { border-left: 3px solid var(--crm-orange); }
.ups-dash-lb-row.perf-low { border-left: 3px solid var(--crm-red); }
.ups-dash-lb-rank { font-weight: 800; color: var(--crm-muted); text-align: center; }
.ups-dash-lb-name { font-weight: 700; color: var(--crm-text); }
.ups-dash-lb-stat { font-weight: 600; color: var(--crm-text); text-align: center; }
.ups-dash-lb-stat.sale-amount { color: var(--crm-green); font-weight: 800; }

.ups-dash-medal {
    display: inline-flex; align-items: center; justify-content: center;
    width: 22px; height: 22px; border-radius: 50%; font-size: 10px; font-weight: 800; color: #fff;
}
.ups-dash-medal.gold { background: linear-gradient(135deg, #f0a500, #e8604a); }
.ups-dash-medal.silver { background: linear-gradient(135deg, #94a3b8, #64748b); }
.ups-dash-medal.bronze { background: linear-gradient(135deg, #d97706, #92400e); }

.ups-dash-conv-badge {
    display: inline-block; padding: 2px 8px; border-radius: 10px;
    font-size: 10px; font-weight: 800;
}
.ups-dash-conv-badge.perf-high { background: rgba(34,197,94,.12); color: var(--crm-green); }
.ups-dash-conv-badge.perf-mid { background: rgba(245,158,11,.12); color: var(--crm-orange); }
.ups-dash-conv-badge.perf-low { background: rgba(239,68,68,.12); color: var(--crm-red); }

/* Individual Performance Cards */
.ups-dash-cards-grid {
    display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 14px;
}
.ups-dash-perf-card {
    background: var(--crm-card); border: 1.5px solid var(--crm-border); border-radius: var(--crm-radius);
    padding: 18px; box-shadow: var(--crm-shadow); transition: .15s;
}
.ups-dash-perf-card:hover { box-shadow: var(--crm-shadow-md); }
.ups-dash-perf-card.perf-high { border-top: 3px solid var(--crm-green); }
.ups-dash-perf-card.perf-mid { border-top: 3px solid var(--crm-orange); }
.ups-dash-perf-card.perf-low { border-top: 3px solid var(--crm-red); }

.ups-dash-perf-header {
    display: flex; align-items: center; gap: 12px; margin-bottom: 14px;
}
.ups-dash-perf-avatar {
    width: 40px; height: 40px; border-radius: 50%; display: flex; align-items: center; justify-content: center;
    font-size: 14px; font-weight: 800; color: #fff; flex-shrink: 0;
}
.ups-dash-perf-avatar.perf-high { background: var(--crm-green); }
.ups-dash-perf-avatar.perf-mid { background: var(--crm-orange); }
.ups-dash-perf-avatar.perf-low { background: var(--crm-red); }
.ups-dash-perf-header h4 { font-size: 14px; font-weight: 800; color: var(--crm-text); margin: 0; }

.ups-dash-perf-badge {
    display: inline-block; font-size: 9px; font-weight: 800; padding: 2px 8px;
    border-radius: 10px; text-transform: uppercase; letter-spacing: .3px; margin-top: 2px;
}
.ups-dash-perf-badge.perf-high { background: rgba(34,197,94,.12); color: var(--crm-green); }
.ups-dash-perf-badge.perf-mid { background: rgba(245,158,11,.12); color: var(--crm-orange); }
.ups-dash-perf-badge.perf-low { background: rgba(239,68,68,.12); color: var(--crm-red); }

.ups-dash-perf-stats {
    display: grid; grid-template-columns: 1fr 1fr; gap: 10px; margin-bottom: 12px;
}
.ups-dash-perf-stat { text-align: center; }
.ups-dash-perf-val {
    display: block; font-size: 18px; font-weight: 800; color: var(--crm-navy);
    font-family: 'Manrope', sans-serif; line-height: 1;
}
.ups-dash-perf-label {
    display: block; font-size: 9px; font-weight: 700; color: var(--crm-muted);
    text-transform: uppercase; letter-spacing: .3px; margin-top: 2px;
}

.ups-dash-perf-bar-wrap {
    height: 6px; background: var(--crm-light); border-radius: 3px; overflow: hidden; margin-bottom: 10px;
}
.ups-dash-perf-bar {
    height: 100%; border-radius: 3px; transition: width .4s ease;
}
.ups-dash-perf-bar.perf-high { background: var(--crm-green); }
.ups-dash-perf-bar.perf-mid { background: var(--crm-orange); }
.ups-dash-perf-bar.perf-low { background: var(--crm-red); }

.ups-dash-perf-floor {
    font-size: 11px; color: var(--crm-muted); font-weight: 600;
    display: flex; align-items: center; gap: 4px;
}
.ups-dash-perf-floor .crm-icon { opacity: .5; }

/* Responsive: Ups Dashboard */
@media (max-width: 900px) {
    .ups-dash { padding: 16px; }
    .ups-dash-kpis { grid-template-columns: repeat(3, 1fr); }
    .ups-dash-lb-header, .ups-dash-lb-row { grid-template-columns: 30px 1fr 60px 80px 60px; }
    .ups-dash-lb-header span:nth-child(6),
    .ups-dash-lb-header span:nth-child(7),
    .ups-dash-lb-row span:nth-child(6),
    .ups-dash-lb-row span:nth-child(7) { display: none; }
    .ups-dash-cards-grid { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 600px) {
    .ups-dash-header { flex-direction: column; align-items: flex-start; }
    .ups-dash-kpis { grid-template-columns: repeat(2, 1fr); gap: 8px; }
    .ups-dash-kpi { padding: 12px 8px; }
    .ups-dash-kpi-val { font-size: 20px; }
    .ups-dash-queue-grid { grid-template-columns: 1fr; }
    .ups-dash-cards-grid { grid-template-columns: 1fr; }
    .ups-dash-lb-header, .ups-dash-lb-row { grid-template-columns: 30px 1fr 60px 70px; }
    .ups-dash-lb-header span:nth-child(5),
    .ups-dash-lb-row span:nth-child(5) { display: none; }
}


/* ═══════════════════════════════════════════════════════
   REVIEW CENTER
   ═══════════════════════════════════════════════════════ */

.rc {
    padding: 20px;
    font-family: 'Inter', -apple-system, sans-serif;
}

/* Header */
.rc-header {
    display: flex; justify-content: space-between; align-items: flex-start;
    margin-bottom: 20px; gap: 16px;
}
.rc-header-left h2 {
    font-size: 20px; font-weight: 800; margin: 0; color: var(--crm-navy);
    display: flex; align-items: center; gap: 8px;
}
.rc-header-left p { font-size: 12px; color: var(--crm-muted); margin: 4px 0 0; }
.rc-btn-primary {
    padding: 10px 18px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: none; cursor: pointer; background: var(--crm-teal); color: #fff;
    display: flex; align-items: center; gap: 6px; transition: .15s; white-space: nowrap;
}
.rc-btn-primary:hover { background: var(--crm-teal-dark); }

/* KPI Row */
.rc-kpis {
    display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin-bottom: 20px;
}
.rc-kpi {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius-sm); padding: 16px;
    display: flex; align-items: flex-start; gap: 12px;
    box-shadow: var(--crm-shadow); transition: .15s;
}
.rc-kpi:hover { box-shadow: var(--crm-shadow-md); }
.rc-kpi-alert {
    border-color: var(--crm-red); background: rgba(239,68,68,.03);
}
.rc-kpi-icon {
    width: 40px; height: 40px; border-radius: 10px;
    display: flex; align-items: center; justify-content: center;
    background: rgba(26,69,117,.08); color: var(--crm-blue); flex-shrink: 0;
}
.rc-kpi-icon.teal { background: rgba(45,191,160,.1); color: var(--crm-teal); }
.rc-kpi-icon.gold { background: rgba(240,165,0,.1); color: var(--crm-gold); }
.rc-kpi-icon.red { background: rgba(239,68,68,.1); color: var(--crm-red); }
.rc-kpi-data { display: flex; flex-direction: column; }
.rc-kpi-val {
    font-size: 22px; font-weight: 800; color: var(--crm-navy);
    display: flex; align-items: center; gap: 6px; line-height: 1.2;
}
.rc-kpi-label { font-size: 11px; font-weight: 700; color: var(--crm-muted); margin-top: 2px; }
.rc-kpi-sub { font-size: 10px; color: var(--crm-muted); margin-top: 1px; }
.rc-kpi-stars { display: inline-flex; gap: 1px; }

/* Stars */
.rc-star { font-size: 13px; line-height: 1; }
.rc-star.filled { color: var(--crm-gold); }
.rc-star.empty { color: var(--crm-border); }
.rc-star-lg { font-size: 22px; line-height: 1; }
.rc-star-lg.filled { color: var(--crm-gold); }
.rc-star-lg.empty { color: var(--crm-border); }

/* Sections */
.rc-section {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius); box-shadow: var(--crm-shadow);
    margin-bottom: 16px; overflow: hidden;
}
.rc-section-header {
    display: flex; justify-content: space-between; align-items: center;
    padding: 14px 18px; border-bottom: 1px solid var(--crm-border);
}
.rc-section-header h3 {
    font-size: 14px; font-weight: 700; margin: 0; color: var(--crm-navy);
    display: flex; align-items: center; gap: 6px;
}
.rc-btn-small {
    padding: 6px 12px; border-radius: 6px; font-size: 11px; font-weight: 700;
    border: 1.5px solid var(--crm-border); background: var(--crm-card);
    color: var(--crm-teal); cursor: pointer; transition: .15s;
    display: flex; align-items: center; gap: 4px;
}
.rc-btn-small:hover { border-color: var(--crm-teal); background: rgba(45,191,160,.04); }

/* ── Intercepted Reviews ── */
.rc-intercepted { border-color: var(--crm-red); }
.rc-intercepted-banner {
    background: rgba(239,68,68,.06); padding: 12px 18px;
    display: flex; align-items: center; gap: 8px;
    font-size: 13px; font-weight: 700; color: var(--crm-red);
    border-bottom: 1px solid rgba(239,68,68,.15);
}
.rc-intercepted-icon { font-size: 18px; }
.rc-intercepted-card {
    padding: 16px 18px; border-bottom: 1px solid var(--crm-border);
}
.rc-intercepted-card:last-child { border-bottom: none; }
.rc-intercepted-top {
    display: flex; align-items: center; gap: 12px; margin-bottom: 8px;
}
.rc-intercepted-rating { display: flex; gap: 2px; flex-shrink: 0; }
.rc-intercepted-info h4 { font-size: 14px; font-weight: 700; margin: 0; color: var(--crm-text); }
.rc-intercepted-meta { font-size: 11px; color: var(--crm-muted); }
.rc-intercepted-text {
    font-size: 13px; color: var(--crm-text); line-height: 1.5;
    padding: 10px 14px; background: rgba(239,68,68,.03); border-radius: 8px;
    border-left: 3px solid var(--crm-red); margin-bottom: 10px;
    font-style: italic;
}
.rc-intercepted-actions {
    display: flex; gap: 8px; flex-wrap: wrap;
}
.rc-btn-contact {
    padding: 7px 14px; border-radius: 6px; font-size: 11px; font-weight: 700;
    border: 1.5px solid var(--crm-blue); background: var(--crm-card);
    color: var(--crm-blue); cursor: pointer; transition: .15s;
    display: flex; align-items: center; gap: 4px;
}
.rc-btn-contact:hover, .rc-btn-contact.active {
    background: var(--crm-blue); color: #fff;
}
.rc-btn-publish {
    padding: 7px 14px; border-radius: 6px; font-size: 11px; font-weight: 700;
    border: 1.5px solid var(--crm-border); background: var(--crm-card);
    color: var(--crm-muted); cursor: pointer; transition: .15s;
    display: flex; align-items: center; gap: 4px;
}
.rc-btn-publish:hover { border-color: var(--crm-green); color: var(--crm-green); }
.rc-btn-suppress {
    padding: 7px 14px; border-radius: 6px; font-size: 11px; font-weight: 700;
    border: 1.5px solid var(--crm-border); background: var(--crm-card);
    color: var(--crm-muted); cursor: pointer; transition: .15s;
    display: flex; align-items: center; gap: 4px;
}
.rc-btn-suppress:hover { border-color: var(--crm-coral); color: var(--crm-coral); }

/* Contact panel (expand under intercepted review) */
.rc-contact-panel {
    margin-top: 12px; padding: 14px; background: var(--crm-light);
    border-radius: var(--crm-radius-sm); border: 1px solid var(--crm-border);
}
.rc-contact-info {
    display: flex; gap: 20px; margin-bottom: 10px; flex-wrap: wrap;
}
.rc-contact-info span {
    font-size: 12px; font-weight: 600; color: var(--crm-text);
    display: flex; align-items: center; gap: 4px;
}

/* Template selector */
.rc-template-selector { margin-bottom: 10px; }
.rc-template-label {
    display: block; font-size: 11px; font-weight: 700;
    color: var(--crm-muted); margin-bottom: 4px;
}
.rc-template-dropdown {
    width: 100%; padding: 8px 10px; font-size: 12px;
    border-radius: 6px; border: 1.5px solid var(--crm-border);
    background: var(--crm-card); cursor: pointer; font-family: inherit;
}
.rc-template-dropdown:focus { border-color: var(--crm-teal); outline: none; }

/* Send via Email / Text buttons */
.rc-send-actions {
    display: flex; gap: 6px; margin-top: 10px; flex-wrap: wrap;
}
.rc-send-email-btn {
    padding: 8px 16px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: none; cursor: pointer; background: var(--crm-teal); color: #fff;
    display: flex; align-items: center; gap: 5px; transition: .15s;
}
.rc-send-email-btn:hover { background: var(--crm-teal-dark); }
.rc-send-text-btn {
    padding: 8px 16px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: none; cursor: pointer; background: #7c3aed; color: #fff;
    display: flex; align-items: center; gap: 5px; transition: .15s;
}
.rc-send-text-btn:hover { background: #6d28d9; }

/* Resolve after send inline button */
.rc-resolve-after-send {
    margin-left: 10px; padding: 4px 12px; border-radius: 6px;
    font-size: 11px; font-weight: 700; border: 1.5px solid var(--crm-green);
    background: transparent; color: var(--crm-green); cursor: pointer;
    display: inline-flex; align-items: center; gap: 3px; transition: .15s;
}
.rc-resolve-after-send:hover { background: var(--crm-green); color: #fff; }

/* Public response panel inside expanded recent reviews */
.rc-public-response {
    margin-top: 12px; padding: 14px; background: var(--crm-light);
    border-radius: var(--crm-radius-sm); border: 1px solid var(--crm-border);
    border-left: 3px solid var(--crm-teal);
}
.rc-public-response-header {
    display: flex; align-items: center; gap: 6px; margin-bottom: 10px;
    font-size: 12px; font-weight: 700; color: var(--crm-navy);
}
.rc-post-response-btn {
    padding: 8px 18px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: none; cursor: pointer; background: var(--crm-blue); color: #fff;
    display: flex; align-items: center; gap: 5px; transition: .15s;
}
.rc-post-response-btn:hover { background: #2563eb; }

/* ── Recent Reviews List ── */
.rc-reviews-list { }
.rc-review-item {
    padding: 12px 18px; border-bottom: 1px solid var(--crm-border);
    cursor: pointer; transition: .12s;
}
.rc-review-item:last-child { border-bottom: none; }
.rc-review-item:hover { background: var(--crm-light); }

/* Star-color left accent */
.rc-review-item.star-5 { border-left: 3px solid var(--crm-green); }
.rc-review-item.star-4 { border-left: 3px solid var(--crm-teal); }
.rc-review-item.star-3 { border-left: 3px solid var(--crm-orange); }
.rc-review-item.star-2 { border-left: 3px solid var(--crm-coral); }
.rc-review-item.star-1 { border-left: 3px solid var(--crm-red); }

.rc-review-top {
    display: flex; align-items: center; gap: 10px; margin-bottom: 4px; flex-wrap: wrap;
}
.rc-review-stars { display: flex; gap: 1px; flex-shrink: 0; }
.rc-review-name { font-size: 13px; font-weight: 700; color: var(--crm-text); }
.rc-review-platform { flex-shrink: 0; }
.rc-review-date { font-size: 11px; color: var(--crm-muted); margin-left: auto; }
.rc-review-preview {
    font-size: 12px; color: var(--crm-muted); line-height: 1.5;
}
.rc-review-item.expanded .rc-review-preview { color: var(--crm-text); }

/* ── Review Requests ── */
.rc-request-form {
    padding: 16px 18px; background: var(--crm-light); border-bottom: 1px solid var(--crm-border);
}
.rc-request-form h5 { font-size: 13px; font-weight: 700; margin: 0 0 10px; color: var(--crm-navy); }
.rc-request-results {
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: 6px; margin: -4px 0 8px; max-height: 150px; overflow-y: auto;
    box-shadow: var(--crm-shadow);
}
.rc-request-result {
    padding: 8px 12px; font-size: 12px; cursor: pointer; transition: .1s;
}
.rc-request-result:hover { background: var(--crm-light); color: var(--crm-teal); }
.rc-request-via {
    display: flex; align-items: center; gap: 8px; margin: 10px 0 6px;
}
.rc-request-via label { font-size: 11px; font-weight: 700; color: var(--crm-muted); }

.rc-requests-list { }
.rc-request-item {
    display: flex; align-items: center; gap: 10px; padding: 10px 18px;
    border-bottom: 1px solid var(--crm-border); font-size: 12px;
}
.rc-request-item:last-child { border-bottom: none; }
.rc-request-name { font-weight: 700; color: var(--crm-text); min-width: 140px; }
.rc-request-detail { flex: 1; display: flex; gap: 8px; color: var(--crm-muted); }
.rc-request-source {
    font-size: 10px; font-weight: 700; padding: 2px 8px; border-radius: 4px;
    background: rgba(26,69,117,.06); color: var(--crm-blue);
}
.rc-request-via-label { font-size: 11px; color: var(--crm-muted); }
.rc-request-sent { font-size: 11px; color: var(--crm-muted); min-width: 50px; }

/* ── By Salesperson Table ── */
.rc-sp-table { }
.rc-sp-name { font-weight: 700; color: var(--crm-text); }
.rc-sp-rating {
    display: flex; align-items: center; gap: 4px;
    font-weight: 700; color: var(--crm-navy);
}
.rc-sp-dist { min-width: 140px; }

/* Star distribution bars */
.rc-star-bars { display: flex; flex-direction: column; gap: 2px; }
.rc-bar-row {
    display: flex; align-items: center; gap: 4px; font-size: 10px; color: var(--crm-muted);
}
.rc-bar-label { width: 10px; text-align: right; font-weight: 700; }
.rc-bar-track {
    flex: 1; height: 6px; background: var(--crm-light); border-radius: 3px; overflow: hidden;
    min-width: 60px;
}
.rc-bar-fill { height: 100%; border-radius: 3px; transition: width .3s ease; }
.rc-bar-5 { background: var(--crm-green); }
.rc-bar-4 { background: var(--crm-teal); }
.rc-bar-3 { background: var(--crm-orange); }
.rc-bar-2 { background: var(--crm-coral); }
.rc-bar-1 { background: var(--crm-red); }
.rc-bar-count { width: 16px; text-align: right; font-weight: 600; }

/* ── Review Center Responsive ── */
@media (max-width: 900px) {
    .rc { padding: 14px; }
    .rc-kpis { grid-template-columns: repeat(2, 1fr); }
    .rc-header { flex-direction: column; gap: 10px; }
    .rc-sp-table th:nth-child(6), .rc-sp-table td:nth-child(6) { display: none; }
}
@media (max-width: 600px) {
    .rc { padding: 10px; }
    .rc-kpis { grid-template-columns: 1fr 1fr; gap: 8px; }
    .rc-kpi { padding: 12px 10px; gap: 8px; }
    .rc-kpi-icon { width: 32px; height: 32px; border-radius: 8px; }
    .rc-kpi-val { font-size: 18px; }
    .rc-header-left h2 { font-size: 17px; }
    .rc-btn-primary { width: 100%; justify-content: center; min-height: 44px; }
    .rc-intercepted-top { flex-wrap: wrap; }
    .rc-intercepted-actions { flex-direction: column; }
    .rc-intercepted-actions button { width: 100%; justify-content: center; min-height: 44px; }
    .rc-review-top { gap: 6px; }
    .rc-review-date { margin-left: 0; }
    .rc-request-item { flex-wrap: wrap; gap: 6px; }
    .rc-request-name { min-width: 100%; }
    .rc-sp-table th:nth-child(5), .rc-sp-table td:nth-child(5),
    .rc-sp-table th:nth-child(6), .rc-sp-table td:nth-child(6) { display: none; }
    .rc-contact-info { flex-direction: column; gap: 8px; }
    .rc-request-via { flex-wrap: wrap; }
}
@media (max-width: 380px) {
    .rc-kpis { grid-template-columns: 1fr; }
    .rc-kpi-val { font-size: 20px; }
    .rc-sp-table th:nth-child(3), .rc-sp-table td:nth-child(3),
    .rc-sp-table th:nth-child(4), .rc-sp-table td:nth-child(4),
    .rc-sp-table th:nth-child(5), .rc-sp-table td:nth-child(5),
    .rc-sp-table th:nth-child(6), .rc-sp-table td:nth-child(6) { display: none; }
}


/* ═══════════════════════════════════════════════════════
   RESPONSIVE — Mobile First (iPhone portrait = 375px)
   ═══════════════════════════════════════════════════════ */

/* ── Tablet (< 900px) ── */
@media (max-width: 900px) {
    /* CRM layout */
    .crm-app-body { flex-direction: column; min-height: auto; }
    .crm-cust-list {
        width: 100% !important; border-right: none; border-bottom: 1px solid var(--crm-border);
        display: flex; overflow-x: auto; padding: 8px; gap: 6px;
        max-height: 110px; flex-shrink: 0;
    }
    .crm-cust-item { flex-shrink: 0; min-width: 150px; padding: 8px 12px; }
    .crm-detail { overflow-y: auto; -webkit-overflow-scrolling: touch; }
    .crm-detail-header { flex-wrap: wrap; gap: 8px; padding: 12px 14px; }
    .dh-av { width: 36px; height: 36px; font-size: 12px; }
    .dh-stats { margin-left: 0; width: 100%; justify-content: space-around; padding-top: 8px; border-top: 1px solid var(--crm-border); }
    .drill-grid { grid-template-columns: 1fr; }
    .drill-tabs { overflow-x: auto; flex-wrap: nowrap; }
    .action-bar { flex-wrap: wrap; gap: 4px; padding: 8px 12px; }
    .action-bar-btn { flex: 1 1 45%; min-height: 44px; font-size: 12px; }
    .next-actions-grid { grid-template-columns: 1fr 1fr; gap: 6px; }
    .next-action-btn { min-height: 44px; }
    .send-row { flex-direction: column; }
    .order-card { padding: 10px; }
    .crm-table th, .crm-table td { padding: 8px 6px; font-size: 11px; }

    /* Dashboard */
    .dash-kpis { grid-template-columns: 1fr 1fr; }
    .dash-grid { grid-template-columns: 1fr; }
    .dash-container { padding: 16px; }

    /* Portal */
    .portal-grid-top { grid-template-columns: 1fr; }
    .portal { padding: 12px; }

    /* Hero (DealerOS) */
    .portal .hero { padding: 18px 18px 20px; }
    .portal .hero-name { font-size: 20px; }
    .portal .hstat-val { font-size: 16px; }
    .portal .qa-grid { grid-template-columns: repeat(3, 1fr); }

    /* Notes */
    .notes-banner { padding: 8px 12px; font-size: 11px; }
    .notes-banner-icon { width: 24px; height: 24px; font-size: 11px; }
    .notes-panel { padding: 12px; }
    .note-card-header { flex-wrap: wrap; }
}

/* ── Phone (< 600px) — iPhone portrait ── */
@media (max-width: 600px) {
    /* Global touch targets — minimum 44px per Apple HIG */
    button, .btn-action, .btn-send, .comm-type-btn, .action-bar-btn,
    .portal-quick-btn, .next-action-btn, .quote-sort-btn {
        min-height: 44px;
    }
    input, select, textarea { font-size: 16px !important; } /* prevents iOS zoom on focus */

    /* Portal */
    .portal { padding: 10px; }
    .portal-greeting h1 { font-size: 20px; }
    .portal-greeting p { font-size: 12px; }
    .portal-top { flex-direction: column; align-items: flex-start; gap: 8px; }
    .portal-top-actions { width: 100%; display: flex; justify-content: space-between; }
    .portal-crm-btn { flex: 1; text-align: center; padding: 10px; font-size: 13px; }
    .portal-grid-top { grid-template-columns: 1fr; gap: 10px; }
    .portal-card-header { padding: 12px 14px; }
    .portal-card-header h3 { font-size: 14px; }

    /* Hero on phone (DealerOS) */
    .portal .hero { padding: 16px 14px 18px; margin-bottom: 12px; border-radius: 12px; }
    .portal .hero-name { font-size: 18px; }
    .portal .hero-sub { font-size: 11px; }
    .portal .hero-eyebrow { font-size: 10px; letter-spacing: 1px; }
    .portal .hstat-val { font-size: 14px; }
    .portal .hstat-lbl { font-size: 9px; }
    .portal .hstat-delta { font-size: 9px; }

    /* Quick actions on phone (DealerOS) */
    .portal .section { padding: 12px 0 0; }
    .portal .section-head { flex-direction: column; align-items: flex-start; gap: 8px; }
    .portal .qa-grid { grid-template-columns: repeat(3, 1fr); gap: 6px; }
    .portal .qa-item { padding: 12px 6px 10px; }
    .portal .qa-icon { width: 36px; height: 36px; font-size: 18px; border-radius: 10px; }
    .portal .qa-label { font-size: 10px; }

    /* Ups */
    .ups-you-up, .ups-with-customer { flex-wrap: wrap; padding: 12px 14px; }
    .ups-take-btn, .ups-done-btn { margin-left: 0; margin-top: 8px; width: 100%; text-align: center; min-height: 48px; font-size: 14px; }
    .ups-person { padding: 10px 8px; }
    .ups-checkin-btn { min-height: 44px; font-size: 13px; padding: 8px 16px; }

    /* Tasks */
    .portal-task { padding: 12px 14px; }
    .portal-task-info h5 { font-size: 13px; }
    .portal-task-info p { font-size: 12px; }

    /* Quick actions */
    .portal-quick-grid { grid-template-columns: 1fr 1fr; gap: 6px; padding: 10px 14px; }
    .portal-quick-btn { padding: 12px 8px; font-size: 12px; min-height: 48px; }
    .portal-sub-header { padding: 10px 14px 6px; flex-wrap: wrap; gap: 6px; }
    .quote-sort-bar { gap: 4px; }
    .quote-sort-btn { padding: 4px 8px; font-size: 13px; min-height: 36px; }
    .portal-quote { padding: 10px 14px; }

    /* Inbox */
    .portal-email { flex-direction: column; gap: 6px; padding: 10px 14px; }
    .portal-email-right { flex-direction: row; justify-content: space-between; align-items: center; margin-left: 0; }
    .portal-email-from { font-size: 13px; }
    .portal-email-subject { font-size: 13px; }
    .portal-email-preview { font-size: 12px; }
    .portal-email-btn { padding: 6px 10px; font-size: 11px; min-height: 36px; }

    /* Inbox interactive panels */
    .inbox-log-btn { padding: 6px 14px; font-size: 12px; min-height: 36px; }
    .inbox-compose-form { padding: 12px 14px; }
    .inbox-compose-form .comm-textarea { font-size: 16px !important; }
    .inbox-attach-panel { flex-wrap: wrap; padding: 10px 14px; }
    .inbox-reply-panel { padding: 10px 14px; }
    .inbox-reply-panel .comm-textarea { font-size: 16px !important; min-height: 70px; }
    .inbox-customer-dropdown { max-height: 200px; }
    .inbox-customer-option { padding: 10px 14px; font-size: 13px; min-height: 40px; }

    /* Quick Links */
    .portal-links { gap: 6px; justify-content: flex-start; }
    .portal-link { min-width: 72px; padding: 10px 8px; }
    .portal-link-label { font-size: 9px; }
    .favicon-lg { width: 20px; height: 20px; }
    .portal-link-editor { grid-template-columns: 1fr 1fr; }
    .portal-add-link-row { flex-direction: column; }

    /* CRM on phone */
    .crm-app-bar { padding: 10px 12px; }
    .crm-app-bar h3 { font-size: 13px; }
    .app-search { width: 100%; }
    .app-search input { width: 100%; font-size: 16px; }
    .crm-cust-list { max-height: 90px; padding: 6px; gap: 4px; }
    .crm-cust-item { min-width: 130px; padding: 6px 10px; }
    .ci-av { width: 28px; height: 28px; font-size: 10px; }
    .ci-info h5 { font-size: 11px; }
    .crm-detail-header { padding: 10px 12px; }
    .dh-info h3 { font-size: 15px; }
    .dh-info p { font-size: 10px; word-break: break-word; }
    .dh-stat-val { font-size: 15px; }
    .dh-stat-lbl { font-size: 9px; }

    /* Tabs */
    .crm-tabs { overflow-x: auto; flex-wrap: nowrap; gap: 0; padding: 0 8px; -webkit-overflow-scrolling: touch; }
    .crm-tab { font-size: 11px; padding: 8px 12px; white-space: nowrap; flex-shrink: 0; }

    /* Action bar */
    .action-bar { padding: 8px 10px; gap: 4px; }
    .action-bar-btn { font-size: 11px; padding: 10px 4px; }

    /* Quick action panel */
    .quick-action-panel { padding: 10px 12px; }
    .quick-action-panel h5 { font-size: 14px; }
    .comm-textarea { font-size: 16px !important; min-height: 80px; }
    .comm-send-btn { min-height: 48px; font-size: 14px; width: 100%; }
    .comm-cancel-btn { min-height: 44px; }
    .comm-actions { flex-direction: column; }

    /* Next actions */
    .next-actions-grid { grid-template-columns: 1fr 1fr; gap: 6px; }
    .next-action-btn { padding: 14px 6px; min-height: 70px; }
    .na-icon { font-size: 22px; }
    .na-title { font-size: 12px; }
    .na-when { font-size: 11px; }

    /* Communications tab */
    .comm-compose { padding: 10px; }
    .comm-type-bar { gap: 3px; }
    .comm-type-btn { padding: 8px 8px; font-size: 11px; flex: 1; text-align: center; }
    .comm-field-row { flex-wrap: wrap; }
    .comm-field-row label { min-width: auto; }
    .comm-attach { flex-direction: column; align-items: flex-start; }

    /* Mic button bigger on mobile */
    .mic-btn { width: 40px; height: 40px; font-size: 20px; }

    /* Order cards */
    .order-card-header { flex-direction: column; align-items: flex-start; gap: 4px; }
    .order-card-right { text-align: left; display: flex; gap: 8px; align-items: center; }
    .order-actions { flex-wrap: wrap; }

    /* Tables scroll horizontally */
    .crm-table { display: block; overflow-x: auto; -webkit-overflow-scrolling: touch; }
    .crm-table th, .crm-table td { white-space: nowrap; padding: 8px 8px; font-size: 11px; }

    /* Task cards */
    .task-card { padding: 12px 14px; }
    .task-detail-row { flex-direction: column; }
    .task-field { width: 100%; }

    /* Tier bar */
    .tier-preview-bar { padding: 8px 12px; gap: 6px; }
    .tier-btn { padding: 6px 10px; font-size: 10px; }
    .tier-price { display: none; }
    .tier-preview-label { font-size: 10px; }

    /* Dashboard */
    .dash-welcome h2 { font-size: 18px; }
    .kpi-card { padding: 12px 10px; }
    .kpi-val { font-size: 22px; }
    .kpi-label { font-size: 9px; }
    .dash-panel { padding: 14px; }
    .dash-stats-grid { grid-template-columns: 1fr 1fr; gap: 6px; }
}

/* ── Very small phones (< 380px) ── */
@media (max-width: 380px) {
    .portal-greeting h1 { font-size: 17px; }
    .portal .hero-name { font-size: 16px; }
    .portal .hstat-val { font-size: 13px; }
    .portal .qa-grid { grid-template-columns: repeat(2, 1fr); }
    .action-bar-btn { font-size: 10px; }
    .crm-tab { font-size: 10px; padding: 6px 8px; }
    .portal-link { min-width: 60px; padding: 8px 6px; }
    .next-actions-grid { grid-template-columns: 1fr; }
}

/* ── Voice Input ── */
.voice-input-wrap { position: relative; }
.voice-input-wrap .comm-textarea { padding-right: 44px; }
.mic-btn {
    position: absolute; right: 8px; top: 8px;
    width: 32px; height: 32px; border-radius: 50%;
    border: 1.5px solid var(--crm-border); background: var(--crm-card);
    font-size: 16px; cursor: pointer; transition: all .15s;
    display: flex; align-items: center; justify-content: center;
}
.mic-btn:hover { border-color: var(--crm-coral); background: rgba(232,96,74,.06); }
.mic-btn.active { background: var(--crm-coral); border-color: var(--crm-coral); animation: pulse-mic 1.5s infinite; }
.mic-status { font-size: 11px; color: var(--crm-coral); font-weight: 700; padding: 4px 0; animation: pulse-mic 1.5s infinite; }
@keyframes pulse-mic { 0%, 100% { opacity: 1; } 50% { opacity: .5; } }

/* ═══════════════════════════════════════════════════════
   INVENTORY SEARCH — The HUB Killer
   ═══════════════════════════════════════════════════════ */

.inv-search { font-family: 'Inter', -apple-system, sans-serif; }

/* ── Header ── */
.inv-search-header { margin-bottom: 16px; }
.inv-search-header h2 {
    font-family: 'Manrope', sans-serif; font-size: 22px; font-weight: 800;
    color: var(--crm-navy); margin: 0 0 4px;
}

/* ── Search Bar ── */
.inv-search-bar { display: flex; gap: 8px; margin-bottom: 14px; }
.inv-search-input-wrap {
    flex: 1; position: relative; display: flex; align-items: center;
}
.inv-search-icon {
    position: absolute; left: 14px; font-size: 16px; opacity: .4; pointer-events: none;
}
.inv-search-input {
    width: 100%; padding: 12px 40px 12px 42px; border-radius: var(--crm-radius-sm);
    border: 1.5px solid var(--crm-border); font-size: 14px; font-family: inherit;
    background: var(--crm-card); color: var(--crm-text); transition: .15s;
    box-shadow: var(--crm-shadow);
}
.inv-search-input:focus {
    outline: none; border-color: var(--crm-teal);
    box-shadow: 0 0 0 3px rgba(45,191,160,.12);
}
.inv-search-input::placeholder { color: var(--crm-muted); font-weight: 400; }
.inv-clear-btn {
    position: absolute; right: 10px; background: none; border: none;
    font-size: 14px; color: var(--crm-muted); cursor: pointer; padding: 4px 8px;
    border-radius: 4px; transition: .12s;
}
.inv-clear-btn:hover { color: var(--crm-coral); background: rgba(232,96,74,.06); }
.inv-search-btn {
    padding: 12px 28px; border-radius: var(--crm-radius-sm); border: none;
    background: var(--crm-teal); color: #fff; font-weight: 700; font-size: 14px;
    cursor: pointer; transition: .15s; white-space: nowrap; font-family: inherit;
    box-shadow: 0 2px 8px rgba(45,191,160,.25);
}
.inv-search-btn:hover { background: var(--crm-teal-dark); transform: translateY(-1px); box-shadow: 0 4px 12px rgba(45,191,160,.3); }

/* ── Filters ── */
.inv-filters {
    display: flex; gap: 10px; align-items: flex-end; flex-wrap: wrap;
    margin-bottom: 12px; padding: 14px 16px; background: var(--crm-card);
    border: 1px solid var(--crm-border); border-radius: var(--crm-radius-sm);
    box-shadow: var(--crm-shadow);
}
.inv-filter-group { display: flex; flex-direction: column; gap: 3px; }
.inv-filter-label { font-size: 10px; font-weight: 700; color: var(--crm-muted); text-transform: uppercase; letter-spacing: .5px; }
.inv-filter-select {
    padding: 8px 28px 8px 10px; border-radius: 8px; border: 1.5px solid var(--crm-border);
    font-size: 12px; font-weight: 600; font-family: inherit; color: var(--crm-text);
    background: var(--crm-card); cursor: pointer; transition: .12s;
    -webkit-appearance: none; appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%236b7a99'%3E%3Cpath d='M2 4l4 4 4-4'/%3E%3C/svg%3E");
    background-repeat: no-repeat; background-position: right 8px center;
}
.inv-filter-select:focus { outline: none; border-color: var(--crm-teal); }
.inv-filter-toggle {
    display: flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 600;
    color: var(--crm-text); cursor: pointer; padding: 8px 0;
}
.inv-filter-toggle input { accent-color: var(--crm-teal); width: 15px; height: 15px; cursor: pointer; }
.inv-clear-filters {
    background: none; border: 1px solid var(--crm-border); border-radius: 6px;
    padding: 8px 14px; font-size: 11px; font-weight: 700; color: var(--crm-muted);
    cursor: pointer; transition: .12s; font-family: inherit; margin-left: auto;
}
.inv-clear-filters:hover { border-color: var(--crm-coral); color: var(--crm-coral); }

/* ── Active Filter Chips ── */
.inv-active-chips { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 12px; }
.inv-chip {
    display: flex; align-items: center; gap: 6px;
    padding: 5px 10px; border-radius: 20px; font-size: 11px; font-weight: 700;
    background: rgba(45,191,160,.1); color: var(--crm-teal-dark); border: 1px solid rgba(45,191,160,.2);
}
.inv-chip button {
    background: none; border: none; font-size: 11px; color: inherit;
    cursor: pointer; padding: 0; line-height: 1; opacity: .6; transition: .12s;
}
.inv-chip button:hover { opacity: 1; }

/* ── Loading ── */
.inv-loading {
    display: flex; align-items: center; justify-content: center; gap: 12px;
    padding: 60px 20px; color: var(--crm-muted); font-size: 14px; font-weight: 600;
}
.inv-spinner {
    width: 24px; height: 24px; border: 3px solid var(--crm-border);
    border-top: 3px solid var(--crm-teal); border-radius: 50%;
    animation: inv-spin .8s linear infinite;
}
@keyframes inv-spin { to { transform: rotate(360deg); } }

/* ── Results Meta ── */
.inv-results-meta {
    display: flex; justify-content: space-between; align-items: center;
    padding: 6px 0; margin-bottom: 10px; font-size: 12px; color: var(--crm-muted); font-weight: 600;
}
.inv-page-info { font-weight: 400; }

/* ── Empty State ── */
.inv-empty {
    text-align: center; padding: 60px 20px; color: var(--crm-muted);
}
.inv-empty-icon { font-size: 48px; margin-bottom: 12px; opacity: .3; }
.inv-empty h4 { font-size: 16px; font-weight: 700; color: var(--crm-text); margin: 0 0 6px; }
.inv-empty p { font-size: 13px; margin: 0; }

/* ── Product Grid ── */
.inv-grid {
    display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
    gap: 12px; margin-bottom: 16px;
}
.inv-card {
    background: var(--crm-card); border: 1.5px solid var(--crm-border);
    border-radius: var(--crm-radius-sm); overflow: hidden;
    transition: all .15s; cursor: pointer; box-shadow: var(--crm-shadow);
}
.inv-card:hover {
    border-color: var(--crm-teal); transform: translateY(-2px);
    box-shadow: var(--crm-shadow-md);
}
.inv-card.selected { border-color: var(--crm-teal); box-shadow: 0 0 0 2px rgba(45,191,160,.2); }

/* Card photo area */
.inv-card-photo { position: relative; background: var(--crm-light); padding: 20px; text-align: center; }
.inv-photo-placeholder {
    width: 100%; height: 80px; display: flex; align-items: center; justify-content: center;
    font-size: 36px; opacity: .25;
}
.inv-photo-placeholder.large { height: 140px; font-size: 56px; }
.inv-badge {
    position: absolute; top: 8px; right: 8px; font-size: 9px; font-weight: 800;
    padding: 3px 8px; border-radius: 4px; text-transform: uppercase; letter-spacing: .3px;
}
.inv-badge.bestseller { background: rgba(34,197,94,.15); color: #16a34a; }
.inv-badge.specialbuy { background: rgba(240,165,0,.15); color: #b45309; }

/* Card body */
.inv-card-body { padding: 12px 14px; }
.inv-card-brand {
    font-size: 10px; font-weight: 800; text-transform: uppercase; letter-spacing: .5px;
    color: var(--crm-teal-dark); margin-bottom: 2px;
}
.inv-card-model { font-size: 14px; font-weight: 700; color: var(--crm-navy); margin-bottom: 4px; }
.inv-card-desc { font-size: 11px; color: var(--crm-muted); line-height: 1.4; margin-bottom: 8px; min-height: 30px; }
.inv-card-meta { display: flex; gap: 4px; flex-wrap: wrap; margin-bottom: 8px; }
.inv-tag {
    font-size: 9px; font-weight: 700; padding: 2px 7px; border-radius: 4px;
    background: var(--crm-light); color: var(--crm-muted);
}
.inv-card-footer {
    display: flex; justify-content: space-between; align-items: center;
    padding-top: 8px; border-top: 1px solid var(--crm-border);
}
.inv-price { font-family: 'Manrope', sans-serif; font-size: 16px; font-weight: 800; color: var(--crm-navy); }
.inv-stock { font-size: 10px; font-weight: 700; }
.inv-stock.in { color: var(--crm-green); }
.inv-stock.out { color: var(--crm-red); }

/* ── Pagination ── */
.inv-pagination {
    display: flex; justify-content: center; align-items: center; gap: 16px;
    padding: 16px 0;
}
.inv-page-btn {
    padding: 8px 18px; border-radius: 8px; border: 1.5px solid var(--crm-border);
    background: var(--crm-card); font-size: 12px; font-weight: 700; font-family: inherit;
    color: var(--crm-text); cursor: pointer; transition: .12s;
}
.inv-page-btn:hover:not(:disabled) { border-color: var(--crm-teal); color: var(--crm-teal); }
.inv-page-btn:disabled { opacity: .3; cursor: not-allowed; }
.inv-page-label { font-size: 12px; color: var(--crm-muted); font-weight: 600; }

/* ── Detail Drawer ── */
.inv-overlay {
    position: fixed; top: 0; left: 0; right: 0; bottom: 0;
    background: rgba(15,31,74,.4); z-index: 1000; backdrop-filter: blur(2px);
}
.inv-detail {
    position: fixed; top: 0; right: 0; bottom: 0; width: 480px; max-width: 100vw;
    background: var(--crm-card); z-index: 1001; overflow-y: auto;
    box-shadow: -8px 0 48px rgba(15,31,74,.2);
    animation: inv-slide-in .2s ease-out;
}
@keyframes inv-slide-in { from { transform: translateX(100%); } to { transform: translateX(0); } }

.inv-detail-header {
    display: flex; justify-content: space-between; align-items: flex-start;
    padding: 20px 24px; border-bottom: 1px solid var(--crm-border);
    position: sticky; top: 0; background: var(--crm-card); z-index: 2;
}
.inv-detail-header h3 { font-family: 'Manrope', sans-serif; font-size: 18px; font-weight: 800; color: var(--crm-navy); margin: 0; }
.inv-detail-cat { font-size: 12px; color: var(--crm-muted); margin: 4px 0 0; font-weight: 600; }
.inv-detail-close {
    background: none; border: 1px solid var(--crm-border); border-radius: 6px;
    padding: 6px 10px; font-size: 14px; cursor: pointer; color: var(--crm-muted);
    transition: .12s; flex-shrink: 0; margin-left: 12px;
}
.inv-detail-close:hover { border-color: var(--crm-coral); color: var(--crm-coral); }

.inv-detail-body { padding: 0 24px 24px; }
.inv-detail-photo { padding: 20px 0; text-align: center; }

.inv-detail-section {
    padding: 16px 0; border-bottom: 1px solid var(--crm-border);
}
.inv-detail-section:last-of-type { border: none; }
.inv-detail-section h4 {
    font-size: 11px; font-weight: 800; text-transform: uppercase; letter-spacing: .6px;
    color: var(--crm-muted); margin: 0 0 10px;
}
.inv-detail-section p { font-size: 13px; color: var(--crm-text); line-height: 1.6; margin: 0; }

/* Detail grid for stats */
.inv-detail-grid {
    display: grid; grid-template-columns: repeat(auto-fill, minmax(100px, 1fr)); gap: 10px;
}
.inv-detail-stat { text-align: center; padding: 10px 6px; background: var(--crm-light); border-radius: 8px; }
.inv-detail-val { display: block; font-family: 'Manrope', sans-serif; font-size: 15px; font-weight: 800; color: var(--crm-navy); }
.inv-detail-val.green { color: var(--crm-green); }
.inv-detail-val.red { color: var(--crm-red); }
.inv-detail-val.margin { color: var(--crm-teal); font-size: 13px; }
.inv-detail-val.comp-low { color: var(--crm-coral); }
.inv-detail-lbl { display: block; font-size: 9px; font-weight: 700; color: var(--crm-muted); text-transform: uppercase; letter-spacing: .3px; margin-top: 2px; }

/* Detail rows */
.inv-detail-rows { display: flex; flex-direction: column; gap: 0; }
.inv-detail-row {
    display: flex; justify-content: space-between; align-items: center;
    padding: 8px 0; border-bottom: 1px solid var(--crm-light); font-size: 12px;
}
.inv-detail-row:last-child { border: none; }
.inv-detail-row span:first-child { color: var(--crm-muted); font-weight: 600; }
.inv-detail-row span:last-child { color: var(--crm-text); font-weight: 700; }

.inv-note {
    font-size: 12px; color: var(--crm-text); line-height: 1.6;
    padding: 10px 12px; background: var(--crm-light); border-radius: 8px;
    border-left: 3px solid var(--crm-teal); margin: 0;
}

/* ── Detail Actions ── */
.inv-detail-actions {
    display: flex; gap: 8px; padding-top: 16px; flex-wrap: wrap;
}
.inv-action-btn {
    padding: 10px 20px; border-radius: 8px; font-size: 12px; font-weight: 700;
    border: 1.5px solid var(--crm-border); background: var(--crm-card);
    color: var(--crm-text); cursor: pointer; transition: .15s; font-family: inherit;
}
.inv-action-btn:hover { border-color: var(--crm-teal); color: var(--crm-teal); }
.inv-action-btn.primary {
    background: var(--crm-teal); color: #fff; border-color: var(--crm-teal);
    box-shadow: 0 2px 8px rgba(45,191,160,.25);
}
.inv-action-btn.primary:hover { background: var(--crm-teal-dark); }

/* ── Send to Customer Modal ── */
.inv-send-modal {
    position: fixed; top: 50%; left: 50%; transform: translate(-50%, -50%);
    background: var(--crm-card); border-radius: var(--crm-radius); padding: 24px;
    z-index: 1003; width: 420px; max-width: 90vw; box-shadow: var(--crm-shadow-lg);
}
.inv-send-modal h3 { font-family: 'Manrope', sans-serif; font-size: 16px; font-weight: 800; color: var(--crm-navy); margin: 0 0 6px; }
.inv-send-modal p { font-size: 13px; color: var(--crm-muted); margin: 0 0 16px; }
.inv-send-preview {
    padding: 14px; background: var(--crm-light); border-radius: 8px;
    border: 1px solid var(--crm-border); margin-bottom: 16px;
}
.inv-send-line { font-size: 12px; color: var(--crm-text); margin-bottom: 4px; }
.inv-send-stock { color: var(--crm-green); font-weight: 700; }
.inv-send-actions { display: flex; gap: 8px; justify-content: flex-end; }

/* ── Toast ── */
.inv-toast {
    position: fixed; bottom: 24px; left: 50%; transform: translateX(-50%);
    background: var(--crm-navy); color: #fff; padding: 10px 20px;
    border-radius: 8px; font-size: 13px; font-weight: 700; z-index: 2000;
    box-shadow: var(--crm-shadow-lg); cursor: pointer;
    animation: inv-toast-in .3s ease-out;
}
@keyframes inv-toast-in { from { opacity: 0; transform: translateX(-50%) translateY(20px); } to { opacity: 1; transform: translateX(-50%) translateY(0); } }

/* ── Responsive: Inventory ── */
@media (max-width: 900px) {
    .inv-grid { grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 10px; }
    .inv-detail { width: 100%; }
    .inv-filters { gap: 8px; }
    .inv-filter-group { flex: 1; min-width: 120px; }
    .inv-filter-select { width: 100%; }
}
@media (max-width: 600px) {
    .inv-search-bar { flex-direction: column; }
    .inv-search-btn { width: 100%; min-height: 48px; }
    .inv-search-input { font-size: 16px; padding: 14px 40px 14px 42px; }
    .inv-grid { grid-template-columns: 1fr 1fr; gap: 8px; }
    .inv-card-model { font-size: 12px; }
    .inv-card-desc { font-size: 10px; min-height: 20px; }
    .inv-price { font-size: 14px; }
    .inv-filters { padding: 10px 12px; }
    .inv-detail-header { padding: 16px; }
    .inv-detail-body { padding: 0 16px 16px; }
    .inv-detail-grid { grid-template-columns: 1fr 1fr; }
    .inv-send-modal { padding: 18px; }
}
@media (max-width: 380px) {
    .inv-grid { grid-template-columns: 1fr; }
}

/* ══════════════════════════════════════════════════════════════
   Reminders Panel — bell icon with dropdown
   ══════════════════════════════════════════════════════════════ */
.reminders-panel { position: relative; display: inline-block; }
.reminders-bell {
    position: relative; background: none; border: 1.5px solid var(--crm-border);
    border-radius: 8px; padding: 7px 10px; cursor: pointer; color: var(--crm-muted);
    transition: .15s; display: flex; align-items: center;
}
.reminders-bell:hover { border-color: var(--crm-teal); color: var(--crm-teal); }
.reminders-panel.expanded .reminders-bell { border-color: var(--crm-teal); color: var(--crm-teal); }
.reminders-badge {
    position: absolute; top: -6px; right: -6px;
    background: var(--crm-teal); color: #fff; font-size: 9px; font-weight: 800;
    min-width: 16px; height: 16px; border-radius: 10px;
    display: flex; align-items: center; justify-content: center; padding: 0 4px;
    line-height: 1;
}
.reminders-badge.overdue { background: var(--crm-red); }

.reminders-dropdown {
    position: absolute; top: calc(100% + 6px); right: 0; z-index: 200;
    width: 340px; max-height: 420px; overflow-y: auto;
    background: var(--crm-card); border: 1.5px solid var(--crm-border);
    border-radius: var(--crm-radius); box-shadow: var(--crm-shadow-lg);
    animation: slideUp .15s ease;
}
.reminders-header {
    display: flex; align-items: center; justify-content: space-between;
    padding: 12px 14px; border-bottom: 1px solid var(--crm-border);
}
.reminders-title {
    font-size: 12px; font-weight: 800; color: var(--crm-navy);
    display: flex; align-items: center; gap: 6px;
}
.reminders-empty {
    padding: 24px 14px; text-align: center; font-size: 12px;
    color: var(--crm-muted); display: flex; flex-direction: column;
    align-items: center; gap: 6px;
}
.reminders-list { padding: 4px 0; }

.reminder-item {
    display: flex; align-items: flex-start; gap: 10px;
    padding: 10px 14px; border-bottom: 1px solid var(--crm-border);
    transition: background .1s;
}
.reminder-item:last-child { border-bottom: none; }
.reminder-item:hover { background: var(--crm-light); }
.reminder-item.overdue { background: rgba(239,68,68,.05); }
.reminder-item.overdue:hover { background: rgba(239,68,68,.08); }

.reminder-item-main { flex: 1; min-width: 0; }
.reminder-item-title {
    font-size: 12px; font-weight: 700; color: var(--crm-text);
    white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.reminder-item-customer {
    font-size: 10px; color: var(--crm-muted); margin-top: 2px;
    display: flex; align-items: center; gap: 4px;
}
.reminder-item-time {
    font-size: 10px; color: var(--crm-blue); margin-top: 3px;
    display: flex; align-items: center; gap: 4px; font-weight: 600;
}
.reminder-item-time.overdue-text { color: var(--crm-red); font-weight: 700; }

.reminder-item-actions {
    display: flex; gap: 4px; align-items: center; flex-shrink: 0; padding-top: 2px;
}
.reminder-item-actions .task-snooze-btn { padding: 4px 7px; font-size: 9px; }
.reminder-item-actions .task-snooze-btn.dismiss {
    border-color: var(--crm-green); color: var(--crm-green);
}
.reminder-item-actions .task-snooze-btn.dismiss:hover {
    background: var(--crm-green); color: #fff;
}

/* ── Enhanced Date/Time Picker in TAC ── */
.tac-date-time-picker {
    display: flex; flex-direction: column; gap: 8px; padding: 8px 0;
}
.tac-date-picker-row {
    display: flex; gap: 6px; align-items: center;
}
.tac-time-input { max-width: 120px; }
.tac-remind-row {
    display: flex; align-items: center; gap: 8px; flex-wrap: wrap;
}
.tac-remind-check {
    display: flex; align-items: center; gap: 5px;
    font-size: 11px; font-weight: 600; color: var(--crm-text);
    cursor: pointer; user-select: none;
}
.tac-remind-check input[type="checkbox"] {
    width: 14px; height: 14px; accent-color: var(--crm-teal); cursor: pointer;
}
.task-snooze-btn.remind-set {
    border-color: var(--crm-teal); color: var(--crm-teal);
}
.task-snooze-btn.remind-set:hover {
    background: var(--crm-teal); color: #fff;
}
.task-snooze-btn.remind-preset {
    border-color: rgba(45,191,160,.3); color: var(--crm-teal);
}
.task-snooze-btn.remind-preset:hover {
    border-color: var(--crm-teal); background: rgba(45,191,160,.08);
}
.tac-reminder-presets {
    display: flex; align-items: center; gap: 6px; flex-wrap: wrap;
}

/* ── Reminders responsive ── */
@media (max-width: 600px) {
    .reminders-dropdown { width: calc(100vw - 32px); right: -8px; }
    .reminder-item { flex-direction: column; gap: 6px; }
    .reminder-item-actions { align-self: flex-end; }
    .tac-date-picker-row { flex-direction: column; }
    .tac-time-input { max-width: 100%; }
    .tac-reminder-presets { flex-wrap: wrap; }
}

/* ══════════════════════════════════════════════════════════════
   Salesperson Peek — manager views salesperson's current activity
   Slide-out panel, follows inv-overlay / inv-detail pattern
   ══════════════════════════════════════════════════════════════ */

/* Ups queue: peekable (busy) person gets a hover effect */
.ups-peekable {
    cursor: pointer; transition: .12s;
}
.ups-peekable:hover {
    background: rgba(232,96,74,.08); border-radius: 6px;
}
.ups-peek-icon {
    font-size: 12px; opacity: 0; transition: opacity .15s;
    margin-left: 4px;
}
.ups-peekable:hover .ups-peek-icon { opacity: .7; }

/* Overlay backdrop */
.peek-overlay {
    position: fixed; top: 0; left: 0; right: 0; bottom: 0;
    background: rgba(15,31,74,.4); z-index: 1000; backdrop-filter: blur(2px);
}

/* Slide-out panel */
.peek-panel {
    position: fixed; top: 0; right: 0; bottom: 0; width: 480px; max-width: 100vw;
    background: var(--crm-card); z-index: 1001; overflow-y: auto;
    box-shadow: -8px 0 48px rgba(15,31,74,.2);
    animation: peek-slide-in .2s ease-out;
    display: flex; flex-direction: column;
}
@keyframes peek-slide-in { from { transform: translateX(100%); } to { transform: translateX(0); } }

/* Header */
.peek-header {
    display: flex; justify-content: space-between; align-items: flex-start;
    padding: 20px 24px; border-bottom: 1px solid var(--crm-border);
    position: sticky; top: 0; background: var(--crm-card); z-index: 2;
}
.peek-header h3 {
    font-family: 'Manrope', sans-serif; font-size: 18px; font-weight: 800;
    color: var(--crm-navy); margin: 0;
}
.peek-subtitle { font-size: 12px; color: var(--crm-muted); margin-top: 4px; display: block; }
.peek-view-label {
    background: rgba(45,191,160,.1); color: var(--crm-teal); padding: 2px 8px;
    border-radius: 4px; font-weight: 600; font-size: 11px;
}
.peek-close {
    background: none; border: 1px solid var(--crm-border); border-radius: 6px;
    padding: 6px 10px; font-size: 18px; cursor: pointer; color: var(--crm-muted);
    transition: .12s; flex-shrink: 0; margin-left: 12px; line-height: 1;
}
.peek-close:hover { border-color: var(--crm-coral); color: var(--crm-coral); }

/* Body */
.peek-body { padding: 0 24px 24px; flex: 1; }
.peek-loading {
    padding: 40px 0; text-align: center; color: var(--crm-muted);
    font-size: 13px; font-weight: 600;
}
.peek-empty {
    padding: 40px 20px; text-align: center;
}
.peek-empty p { font-size: 13px; color: var(--crm-muted); }

/* Sections */
.peek-section {
    padding: 16px 0; border-bottom: 1px solid var(--crm-border);
}
.peek-section:last-of-type { border: none; }
.peek-section h4 {
    font-size: 11px; font-weight: 800; text-transform: uppercase; letter-spacing: .6px;
    color: var(--crm-muted); margin: 0 0 10px;
}

/* Customer card */
.peek-customer-card {
    display: flex; align-items: center; gap: 12px;
    padding: 14px; background: var(--crm-light); border-radius: var(--crm-radius-sm);
}
.peek-customer-av {
    width: 42px; height: 42px; border-radius: 50%;
    background: linear-gradient(135deg, var(--crm-teal), var(--crm-blue));
    color: #fff; font-size: 14px; font-weight: 800;
    display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}
.peek-customer-info { flex: 1; display: flex; flex-direction: column; gap: 2px; }
.peek-customer-name { font-size: 14px; font-weight: 700; color: var(--crm-text); }
.peek-customer-detail { font-size: 11px; color: var(--crm-muted); }
.peek-ltv { text-align: center; flex-shrink: 0; }
.peek-ltv-value {
    display: block; font-family: 'Manrope', sans-serif; font-size: 16px;
    font-weight: 800; color: var(--crm-teal);
}
.peek-ltv-label {
    display: block; font-size: 9px; font-weight: 700; color: var(--crm-muted);
    text-transform: uppercase; letter-spacing: .3px; margin-top: 2px;
}

/* Stat rows */
.peek-stat-row {
    display: flex; justify-content: space-between; align-items: center;
    padding: 6px 0; font-size: 12px;
}
.peek-stat-row span:first-child { color: var(--crm-muted); font-weight: 600; }
.peek-stat-value { color: var(--crm-text); font-weight: 700; }

/* Stats grid */
.peek-stats-grid {
    display: grid; grid-template-columns: repeat(2, 1fr); gap: 8px;
}
.peek-stat-card {
    text-align: center; padding: 12px 8px;
    background: var(--crm-light); border-radius: 8px;
}
.peek-stat-num {
    display: block; font-family: 'Manrope', sans-serif; font-size: 16px;
    font-weight: 800; color: var(--crm-navy);
}
.peek-stat-lbl {
    display: block; font-size: 9px; font-weight: 700; color: var(--crm-muted);
    text-transform: uppercase; letter-spacing: .3px; margin-top: 2px;
}

/* Quote rows */
.peek-quote-row {
    display: flex; justify-content: space-between; align-items: center;
    padding: 8px 0; border-bottom: 1px solid var(--crm-light); font-size: 12px;
}
.peek-quote-row:last-child { border: none; }
.peek-quote-num { font-weight: 700; color: var(--crm-text); }
.peek-quote-age { font-size: 10px; color: var(--crm-muted); margin-left: 8px; }
.peek-quote-total { font-family: 'Manrope', sans-serif; font-weight: 800; color: var(--crm-teal); }

/* Order rows */
.peek-order-row {
    display: flex; justify-content: space-between; align-items: center;
    padding: 8px 0; border-bottom: 1px solid var(--crm-light); font-size: 12px;
}
.peek-order-row:last-child { border: none; }
.peek-order-num { font-weight: 700; color: var(--crm-text); }
.peek-order-date { font-size: 10px; color: var(--crm-muted); margin-left: 8px; }
.peek-order-right { display: flex; align-items: center; gap: 8px; }
.peek-order-total { font-family: 'Manrope', sans-serif; font-weight: 700; color: var(--crm-text); }

/* Communication rows */
.peek-comm-row {
    display: flex; align-items: flex-start; gap: 8px;
    padding: 6px 0; border-bottom: 1px solid var(--crm-light);
}
.peek-comm-row:last-child { border: none; }
.peek-comm-icon { font-size: 14px; flex-shrink: 0; margin-top: 1px; }
.peek-comm-info { flex: 1; display: flex; flex-direction: column; gap: 1px; }
.peek-comm-subject { font-size: 12px; font-weight: 600; color: var(--crm-text); }
.peek-comm-time { font-size: 10px; color: var(--crm-muted); }

/* Location card (when not on customer page) */
.peek-location-card {
    display: flex; align-items: center; gap: 14px;
    padding: 16px; background: var(--crm-light); border-radius: var(--crm-radius-sm);
}
.peek-location-icon { font-size: 28px; }
.peek-location-name { font-size: 14px; font-weight: 700; color: var(--crm-text); display: block; }
.peek-location-since { font-size: 11px; color: var(--crm-muted); display: block; margin-top: 2px; }

/* ── Peek responsive ── */
@media (max-width: 600px) {
    .peek-panel { width: 100%; }
    .peek-header { padding: 16px; }
    .peek-body { padding: 0 16px 16px; }
    .peek-stats-grid { grid-template-columns: 1fr 1fr; gap: 6px; }
    .peek-customer-card { flex-wrap: wrap; }
}

/* ═══════════════════════════════════════════════════════
   My Numbers — Analytics Dashboard
   ═══════════════════════════════════════════════════════ */

.numbers-page {
    padding: 24px 32px;
    font-family: 'Inter', -apple-system, sans-serif;
    max-width: 1280px;
    margin: 0 auto;
}

.numbers-header {
    display: flex; justify-content: space-between; align-items: flex-end;
    margin-bottom: 24px;
}
.numbers-header h2 {
    font-family: 'Manrope', sans-serif; font-weight: 800;
    font-size: 22px; color: var(--crm-navy); margin: 0;
}
.numbers-subtitle {
    font-size: 12px; color: var(--crm-muted); margin: 4px 0 0;
}
.numbers-period-selector {
    display: flex; gap: 4px;
}
.numbers-period-btn {
    padding: 6px 14px; border: 1.5px solid var(--crm-border);
    border-radius: 8px; background: var(--crm-card); font-size: 11px;
    font-weight: 700; color: var(--crm-muted); cursor: pointer;
    transition: all .15s;
}
.numbers-period-btn:hover { border-color: var(--crm-teal); color: var(--crm-teal); }
.numbers-period-btn.active {
    background: var(--crm-teal); border-color: var(--crm-teal);
    color: #fff;
}

/* Loading / Error */
.numbers-loading {
    text-align: center; padding: 80px 0; color: var(--crm-muted);
}
.numbers-spinner {
    width: 32px; height: 32px; border: 3px solid var(--crm-border);
    border-top-color: var(--crm-teal); border-radius: 50%;
    animation: numSpin .6s linear infinite; margin: 0 auto 16px;
}
@keyframes numSpin { to { transform: rotate(360deg); } }
.numbers-error {
    text-align: center; padding: 60px; color: var(--crm-coral);
    font-weight: 600; font-size: 13px;
}

/* KPI Row */
.numbers-kpi-row {
    display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px;
    margin-bottom: 24px;
}
.numbers-kpi {
    background: var(--crm-card); border: 1.5px solid var(--crm-border);
    border-radius: var(--crm-radius-sm); padding: 20px 18px;
    text-align: center; box-shadow: var(--crm-shadow);
}
.numbers-kpi-value {
    display: block; font-family: 'Manrope', sans-serif;
    font-size: 24px; font-weight: 800; color: var(--crm-navy);
}
.numbers-kpi-label {
    display: block; font-size: 10px; font-weight: 700;
    color: var(--crm-muted); text-transform: uppercase;
    letter-spacing: .4px; margin-top: 4px;
}

/* Grid layout */
.numbers-grid {
    display: grid; grid-template-columns: 1fr 1fr; gap: 20px;
    margin-bottom: 20px;
}

/* Cards */
.numbers-card {
    background: var(--crm-card); border: 1.5px solid var(--crm-border);
    border-radius: var(--crm-radius); box-shadow: var(--crm-shadow);
    overflow: hidden;
}
.numbers-card-header {
    display: flex; justify-content: space-between; align-items: center;
    padding: 16px 20px 12px; border-bottom: 1px solid var(--crm-light);
}
.numbers-card-header h3 {
    font-family: 'Manrope', sans-serif; font-size: 14px;
    font-weight: 800; color: var(--crm-navy); margin: 0;
}
.numbers-card-badge {
    font-size: 10px; font-weight: 700; color: var(--crm-muted);
    background: var(--crm-light); padding: 3px 10px;
    border-radius: 20px; text-transform: uppercase; letter-spacing: .3px;
}

/* ── Revenue Bar Chart ── */
.numbers-chart {
    display: flex; align-items: flex-end; gap: 6px;
    padding: 20px 20px 12px; height: 220px;
}
.numbers-bar-col {
    flex: 1; display: flex; flex-direction: column;
    align-items: center; justify-content: flex-end;
    height: 100%; position: relative;
}
.numbers-bar {
    width: 100%; min-height: 4px; max-width: 48px;
    background: linear-gradient(180deg, var(--crm-teal), var(--crm-teal-dark));
    border-radius: 6px 6px 2px 2px;
    transition: height .4s ease;
}
.numbers-bar-col:hover .numbers-bar {
    background: linear-gradient(180deg, #34d4b4, var(--crm-teal));
}
.numbers-bar-label {
    font-size: 9px; font-weight: 700; color: var(--crm-muted);
    margin-top: 6px; text-transform: uppercase;
}
.numbers-bar-tooltip {
    position: absolute; top: -8px; left: 50%; transform: translateX(-50%);
    background: var(--crm-navy); color: #fff; padding: 4px 10px;
    border-radius: 6px; font-size: 10px; font-weight: 600;
    white-space: nowrap; opacity: 0; pointer-events: none;
    transition: opacity .15s; z-index: 10;
}
.numbers-bar-col:hover .numbers-bar-tooltip { opacity: 1; }

/* ── Tables ── */
.numbers-table-wrap {
    overflow-x: auto; padding: 0;
}
.numbers-table {
    width: 100%; border-collapse: collapse; font-size: 12px;
}
.numbers-table thead th {
    padding: 10px 16px; text-align: left; font-size: 9px;
    font-weight: 700; color: var(--crm-muted); text-transform: uppercase;
    letter-spacing: .4px; border-bottom: 1.5px solid var(--crm-border);
    background: var(--crm-light);
}
.numbers-table tbody td {
    padding: 10px 16px; border-bottom: 1px solid var(--crm-light);
    color: var(--crm-text);
}
.numbers-table tbody tr:last-child td { border-bottom: none; }
.numbers-table tbody tr:hover { background: #f8f9fd; }
.num-right { text-align: right !important; }
.numbers-revenue {
    font-family: 'Manrope', sans-serif; font-weight: 800;
    color: var(--crm-teal-dark);
}
.numbers-name { font-weight: 700; }
.numbers-rank { font-weight: 800; color: var(--crm-muted); font-size: 11px; }
.numbers-medal { font-size: 16px; }
.numbers-me {
    background: rgba(45, 191, 160, .06) !important;
}
.numbers-me td { font-weight: 700; }

/* Product table details */
.numbers-model { font-weight: 700; display: block; font-size: 12px; }
.numbers-desc {
    display: block; font-size: 10px; color: var(--crm-muted);
    margin-top: 1px; line-height: 1.3;
}
.numbers-brand-cell {
    font-weight: 600; color: var(--crm-blue); font-size: 11px;
}

/* ── Top Brands horizontal bars ── */
.numbers-brand-list { padding: 16px 20px; }
.numbers-brand-row {
    display: flex; flex-direction: column; gap: 4px;
    margin-bottom: 14px;
}
.numbers-brand-row:last-child { margin-bottom: 0; }
.numbers-brand-info {
    display: flex; justify-content: space-between; align-items: baseline;
}
.numbers-brand-name {
    font-size: 12px; font-weight: 700; color: var(--crm-text);
}
.numbers-brand-meta {
    font-size: 10px; color: var(--crm-muted); font-weight: 600;
}
.numbers-brand-bar-track {
    height: 10px; background: var(--crm-light);
    border-radius: 5px; overflow: hidden;
}
.numbers-brand-bar-fill {
    height: 100%;
    background: linear-gradient(90deg, var(--crm-blue), var(--crm-teal));
    border-radius: 5px;
    transition: width .5s ease;
    min-width: 4px;
}

/* ── Numbers responsive ── */
@media (max-width: 900px) {
    .numbers-grid { grid-template-columns: 1fr; }
    .numbers-kpi-row { grid-template-columns: repeat(2, 1fr); }
    .numbers-page { padding: 16px; }
}
@media (max-width: 500px) {
    .numbers-kpi-row { grid-template-columns: 1fr 1fr; gap: 8px; }
    .numbers-kpi { padding: 14px 10px; }
    .numbers-kpi-value { font-size: 18px; }
    .numbers-chart { height: 160px; }
}

/* ═══════════════════════════════════════════════════════
   POS Write-Back Preview
   ═══════════════════════════════════════════════════════ */

.wb {
    font-family: 'Inter', -apple-system, sans-serif;
    max-width: 960px;
    margin: 0 auto;
    padding: 28px 24px 40px;
}

/* ── Header ── */
.wb-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 20px;
    margin-bottom: 24px;
}
.wb-header-left h2 {
    font-family: 'Manrope', sans-serif;
    font-size: 22px;
    font-weight: 800;
    color: var(--crm-navy);
    margin: 0;
    display: flex;
    align-items: center;
    gap: 8px;
}
.wb-header-left p {
    font-size: 13px;
    color: var(--crm-muted);
    margin: 6px 0 0;
    max-width: 560px;
    line-height: 1.5;
}
.wb-mode-badge {
    display: inline-block;
    background: rgba(240,165,0,.1);
    color: var(--crm-gold);
    font-size: 10px;
    font-weight: 800;
    letter-spacing: .6px;
    padding: 6px 14px;
    border-radius: 20px;
    border: 1.5px solid rgba(240,165,0,.25);
    white-space: nowrap;
}

/* ── Summary Stats ── */
.wb-stats {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 12px;
    margin-bottom: 20px;
}
.wb-stat {
    background: var(--crm-card);
    border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius-sm);
    padding: 16px;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 4px;
    box-shadow: var(--crm-shadow);
}
.wb-stat-val {
    font-family: 'Manrope', sans-serif;
    font-size: 22px;
    font-weight: 800;
    color: var(--crm-navy);
}
.wb-stat-label {
    font-size: 11px;
    font-weight: 700;
    color: var(--crm-muted);
    text-transform: uppercase;
    letter-spacing: .3px;
}

/* ── Filter Bar ── */
.wb-filter-bar {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
    margin-bottom: 20px;
    padding: 10px 0;
    border-bottom: 1px solid var(--crm-border);
}
.wb-filter-btn {
    background: var(--crm-card);
    border: 1px solid var(--crm-border);
    border-radius: 20px;
    padding: 5px 14px;
    font-size: 11px;
    font-weight: 600;
    color: var(--crm-muted);
    cursor: pointer;
    transition: all .15s;
    font-family: inherit;
}
.wb-filter-btn:hover {
    border-color: var(--crm-teal);
    color: var(--crm-teal);
}
.wb-filter-btn.active {
    background: var(--crm-teal);
    border-color: var(--crm-teal);
    color: #fff;
}

/* ── Endpoint Section ── */
.wb-endpoint {
    background: var(--crm-card);
    border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius);
    box-shadow: var(--crm-shadow);
    margin-bottom: 16px;
    overflow: hidden;
}
.wb-endpoint-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 16px 20px 0;
}
.wb-endpoint-method {
    display: flex;
    align-items: center;
    gap: 10px;
}
.wb-method-badge {
    display: inline-block;
    font-size: 10px;
    font-weight: 800;
    letter-spacing: .5px;
    padding: 3px 10px;
    border-radius: 6px;
    font-family: 'Manrope', monospace;
}
.wb-method-badge.post {
    background: rgba(45,191,160,.12);
    color: var(--crm-teal-dark);
}
.wb-endpoint-path {
    font-size: 13px;
    font-weight: 700;
    color: var(--crm-navy);
    font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace;
    letter-spacing: -.2px;
}
.wb-endpoint-count {
    font-size: 11px;
    font-weight: 600;
    color: var(--crm-muted);
}
.wb-endpoint-desc {
    font-size: 12px;
    color: var(--crm-muted);
    padding: 6px 20px 12px;
    margin: 0;
    line-height: 1.5;
    border-bottom: 1px solid var(--crm-border);
}

/* ── Transaction List ── */
.wb-transactions {
    padding: 0;
}
.wb-tx {
    border-bottom: 1px solid var(--crm-border);
    cursor: pointer;
    transition: background .12s;
}
.wb-tx:last-child { border-bottom: none; }
.wb-tx:hover { background: var(--crm-light); }
.wb-tx.expanded { background: var(--crm-light); }

.wb-tx-row {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 20px;
}
.wb-tx-time {
    font-size: 11px;
    font-weight: 600;
    color: var(--crm-muted);
    min-width: 140px;
    flex-shrink: 0;
}
.wb-tx-desc {
    flex: 1;
    font-size: 12px;
    font-weight: 600;
    color: var(--crm-text);
}
.wb-tx-status {
    font-size: 10px;
    font-weight: 800;
    padding: 3px 10px;
    border-radius: 20px;
    letter-spacing: .3px;
    flex-shrink: 0;
}
.wb-tx-status.amber {
    background: rgba(240,165,0,.1);
    color: var(--crm-gold);
}
.wb-tx-status.blue {
    background: rgba(26,69,117,.08);
    color: var(--crm-blue);
}

/* ── Payload Preview ── */
.wb-tx-payload {
    margin: 0 20px 14px;
    border-radius: var(--crm-radius-sm);
    overflow: hidden;
    border: 1px solid var(--crm-border);
}
.wb-tx-payload-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 8px 14px;
    background: var(--crm-navy);
    color: rgba(255,255,255,.7);
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .3px;
}
.wb-tx-payload-type {
    font-size: 9px;
    font-weight: 600;
    background: rgba(255,255,255,.1);
    padding: 2px 8px;
    border-radius: 10px;
}
.wb-tx-json {
    background: #0f172a;
    color: #94e2d5;
    padding: 14px 16px;
    margin: 0;
    font-size: 11px;
    font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace;
    line-height: 1.6;
    overflow-x: auto;
    white-space: pre;
}

/* ── Footer ── */
.wb-footer {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    background: rgba(26,69,117,.04);
    border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius-sm);
    padding: 16px 20px;
    margin-top: 24px;
}
.wb-footer-icon {
    flex-shrink: 0;
    color: var(--crm-blue);
    margin-top: 1px;
}
.wb-footer-text {
    font-size: 12px;
    color: var(--crm-muted);
    line-height: 1.6;
}
.wb-footer-text strong {
    color: var(--crm-text);
}

/* ── Write-Back Responsive ── */
@media (max-width: 768px) {
    .wb { padding: 16px 12px 32px; }
    .wb-header { flex-direction: column; gap: 12px; }
    .wb-stats { grid-template-columns: repeat(2, 1fr); }
    .wb-filter-bar { gap: 4px; }
    .wb-filter-btn { font-size: 10px; padding: 4px 10px; }
    .wb-tx-row { flex-wrap: wrap; gap: 6px; }
    .wb-tx-time { min-width: auto; }
    .wb-endpoint-header { flex-direction: column; align-items: flex-start; gap: 6px; }
}
@media (max-width: 480px) {
    .wb-stats { grid-template-columns: 1fr 1fr; gap: 8px; }
    .wb-endpoint-method { flex-wrap: wrap; }
    .wb-tx-json { font-size: 10px; padding: 10px 12px; }
}

/* ═══════════════════════════════════════════════════════
   DealerOS NavBar — matches appliance.demo.wwpos.cloud
   ═══════════════════════════════════════════════════════ */
.dos-navbar {
    background: var(--crm-navy);
    padding: 0 16px;
    height: 56px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    position: sticky;
    top: 0;
    z-index: 200;
}
.dos-brand {
    display: flex;
    align-items: center;
    gap: 6px;
    font-family: 'Inter', -apple-system, sans-serif;
    font-size: 18px;
    font-weight: 400;
    color: #fff;
    white-space: nowrap;
}
.dos-brand-bold {
    font-weight: 800;
}
.dos-nav-right {
    display: flex;
    align-items: center;
    gap: 10px;
}
.dos-nav-icon {
    background: none;
    border: none;
    color: rgba(255,255,255,.65);
    cursor: pointer;
    padding: 6px;
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: .2s;
}
.dos-nav-icon:hover {
    color: #fff;
    background: rgba(255,255,255,.1);
}
.dos-role-badge {
    font-size: 11px;
    font-weight: 700;
    padding: 4px 10px;
    border-radius: 20px;
    letter-spacing: .5px;
    background: rgba(45,191,160,.2);
    color: var(--crm-teal);
}
.dos-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: var(--crm-gold);
    color: var(--crm-navy);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: 800;
    cursor: pointer;
    transition: .2s;
}
.dos-avatar:hover {
    box-shadow: 0 0 0 2px rgba(255,255,255,.3);
}

/* ═══════════════════════════════════════════════════════
   Tier Logo Component
   ═══════════════════════════════════════════════════════ */
.tier-logo {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    text-decoration: none;
    line-height: 1;
}
.tier-logo-svg {
    display: block;
    flex-shrink: 0;
    border-radius: 50%;
}
.tier-logo-label {
    font-family: 'Manrope', sans-serif;
    font-weight: 800;
    letter-spacing: -0.01em;
    white-space: nowrap;
}

/* Tier-specific label colors (light-background contexts) */
.tier-logo--hub .tier-logo-label { color: var(--crm-teal); }
.tier-logo--intelligence .tier-logo-label { color: var(--crm-blue); }
.tier-logo--engagement .tier-logo-label {
    background: linear-gradient(135deg, var(--crm-navy), var(--crm-teal));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

/* Context: inside the dark app bar — labels should be white */
.crm-app-bar .tier-logo-label {
    color: #fff !important;
    -webkit-text-fill-color: #fff !important;
    background: none !important;
    font-size: 14px;
}

/* Context: portal CRM button — labels white */
.portal-crm-btn .tier-logo-label {
    color: #fff !important;
    -webkit-text-fill-color: #fff !important;
    background: none !important;
    font-size: 12px;
}
.portal-crm-btn .tier-logo-svg {
    filter: drop-shadow(0 1px 2px rgba(0,0,0,.2));
}

/* Context: inside tier preview buttons — inherit button styles */
.tier-btn .tier-logo {
    gap: 4px;
}
.tier-btn .tier-logo-label {
    font-size: inherit;
    font-weight: inherit;
    font-family: inherit;
    color: inherit !important;
    -webkit-text-fill-color: inherit !important;
    background: none !important;
}

/* ═══════════════════════════════════════════════════════
   DealerOS Login Screen
   ═══════════════════════════════════════════════════════ */
.login-screen {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, #0a1628 0%, #0f1f4a 40%, #1a3a6e 100%);
    font-family: 'Inter', -apple-system, sans-serif;
    -webkit-font-smoothing: antialiased;
    padding: 20px;
}
.login-card {
    background: rgba(255,255,255,.06);
    border: 1px solid rgba(255,255,255,.1);
    border-radius: 20px;
    padding: 40px 44px;
    width: 100%;
    max-width: 440px;
    backdrop-filter: blur(20px);
    box-shadow: 0 24px 80px rgba(0,0,0,.4);
}

/* Logo / Store */
.login-logo-section {
    text-align: center;
    margin-bottom: 32px;
}
.login-store-icon {
    width: 60px;
    height: 60px;
    border-radius: 16px;
    background: linear-gradient(135deg, var(--crm-teal), #1a8a72);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    margin-bottom: 16px;
    box-shadow: 0 4px 20px rgba(45,191,160,.3);
}
.login-store-name {
    font-family: 'Manrope', sans-serif;
    font-size: 24px;
    font-weight: 800;
    color: #fff;
    margin: 0 0 4px;
}
.login-subtitle {
    font-size: 13px;
    font-weight: 500;
    color: rgba(255,255,255,.45);
    letter-spacing: .5px;
    margin: 0;
}

/* Labels */
.login-label {
    display: block;
    font-size: 11px;
    font-weight: 700;
    color: rgba(255,255,255,.5);
    text-transform: uppercase;
    letter-spacing: 1.5px;
    margin-bottom: 12px;
}

/* User Grid */
.login-user-section {
    margin-bottom: 24px;
}
.login-user-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 10px;
}
.login-user-card {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 14px;
    border-radius: 12px;
    border: 1.5px solid rgba(255,255,255,.1);
    background: rgba(255,255,255,.04);
    cursor: pointer;
    transition: all .2s;
    text-align: left;
    font-family: inherit;
    color: inherit;
}
.login-user-card:hover {
    border-color: rgba(255,255,255,.25);
    background: rgba(255,255,255,.08);
}
.login-user-card.selected {
    border-color: var(--crm-teal);
    background: rgba(45,191,160,.1);
    box-shadow: 0 0 0 1px var(--crm-teal);
}
.login-user-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: 800;
    color: #fff;
    flex-shrink: 0;
}
.login-user-info {
    display: flex;
    flex-direction: column;
    min-width: 0;
}
.login-user-name {
    font-size: 13px;
    font-weight: 700;
    color: #fff;
}
.login-user-role {
    font-size: 10px;
    font-weight: 600;
    color: rgba(255,255,255,.45);
}

/* PIN Entry */
.login-pin-section {
    margin-bottom: 24px;
    animation: loginSlideUp .25s ease;
}
@keyframes loginSlideUp {
    from { opacity: 0; transform: translateY(8px); }
    to { opacity: 1; transform: translateY(0); }
}
.login-pin-row {
    display: flex;
    gap: 10px;
}
.login-pin-input {
    flex: 1;
    padding: 12px 16px;
    border-radius: 10px;
    border: 1.5px solid rgba(255,255,255,.15);
    background: rgba(255,255,255,.06);
    color: #fff;
    font-size: 18px;
    font-weight: 700;
    font-family: 'Manrope', monospace;
    letter-spacing: 8px;
    text-align: center;
    outline: none;
    transition: border-color .2s;
}
.login-pin-input::placeholder {
    color: rgba(255,255,255,.2);
    letter-spacing: 6px;
}
.login-pin-input:focus {
    border-color: var(--crm-teal);
    box-shadow: 0 0 0 2px rgba(45,191,160,.2);
}
.login-sign-in-btn {
    padding: 12px 28px;
    border-radius: 10px;
    border: none;
    background: var(--crm-teal);
    color: #fff;
    font-size: 14px;
    font-weight: 700;
    font-family: inherit;
    cursor: pointer;
    transition: all .2s;
    white-space: nowrap;
}
.login-sign-in-btn:hover:not(:disabled) {
    background: #25a88d;
    box-shadow: 0 4px 16px rgba(45,191,160,.3);
}
.login-sign-in-btn:disabled {
    opacity: .4;
    cursor: not-allowed;
}
.login-error {
    font-size: 12px;
    font-weight: 600;
    color: #ef4444;
    margin-top: 10px;
    text-align: center;
    animation: loginShake .4s ease;
}
@keyframes loginShake {
    0%, 100% { transform: translateX(0); }
    25% { transform: translateX(-6px); }
    50% { transform: translateX(6px); }
    75% { transform: translateX(-4px); }
}

/* Footer */
.login-footer {
    text-align: center;
    margin-top: 32px;
    padding-top: 20px;
    border-top: 1px solid rgba(255,255,255,.08);
}
.login-footer-text {
    font-size: 11px;
    font-weight: 500;
    color: rgba(255,255,255,.25);
    letter-spacing: .5px;
}

/* Login screen responsive */
@media (max-width: 480px) {
    .login-card {
        padding: 28px 24px;
    }
    .login-user-grid {
        grid-template-columns: 1fr;
    }
    .login-store-name {
        font-size: 20px;
    }
    .login-pin-row {
        flex-direction: column;
    }
    .login-sign-in-btn {
        width: 100%;
    }
}

/* Responsive */
@media (max-width: 768px) {
    .crm-app-bar .tier-logo-label { font-size: 13px; }
    .portal-crm-btn .tier-logo-label { font-size: 11px; }
}


/* ═══════════════════════════════════════════════════════
   UPS FLOOR — Primary salesperson interface
   Mobile-first, big touch targets, satisfying animations
   ═══════════════════════════════════════════════════════ */

.floor {
    font-family: 'Inter', -apple-system, sans-serif;
    -webkit-font-smoothing: antialiased;
    max-width: 600px;
    margin: 0 auto;
    padding: 0 0 100px;
    background: var(--crm-bg);
    min-height: 100vh;
    position: relative;
}

/* ── Section Headers ── */
.floor-section-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 20px 12px;
}
.floor-section-header h2 {
    font-family: 'Manrope', sans-serif;
    font-size: 20px;
    font-weight: 800;
    color: var(--crm-navy);
    margin: 0;
    display: flex;
    align-items: center;
    gap: 8px;
}
.floor-section-header h3 {
    font-family: 'Manrope', sans-serif;
    font-size: 16px;
    font-weight: 800;
    color: var(--crm-navy);
    margin: 0;
    display: flex;
    align-items: center;
    gap: 6px;
}
.floor-header-actions {
    display: flex;
    align-items: center;
    gap: 8px;
}
.floor-live-badge {
    font-size: 9px;
    font-weight: 800;
    letter-spacing: 1px;
    color: #fff;
    background: var(--crm-green);
    padding: 3px 10px;
    border-radius: 20px;
    animation: floor-live-pulse 2s infinite;
}
@keyframes floor-live-pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: .7; }
}
.floor-refresh-btn {
    width: 34px;
    height: 34px;
    border-radius: 8px;
    border: 1px solid var(--crm-border);
    background: var(--crm-card);
    color: var(--crm-muted);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: .15s;
}
.floor-refresh-btn:hover {
    border-color: var(--crm-teal);
    color: var(--crm-teal);
}
.floor-refresh-btn:disabled {
    opacity: .4;
    cursor: not-allowed;
}

/* ── Loading ── */
.floor-loading {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    padding: 40px 20px;
    color: var(--crm-muted);
    font-size: 14px;
    font-weight: 600;
}
.floor-loading-spinner {
    width: 20px;
    height: 20px;
    border: 2.5px solid var(--crm-border);
    border-top-color: var(--crm-teal);
    border-radius: 50%;
    animation: floor-spin .7s linear infinite;
}
@keyframes floor-spin { to { transform: rotate(360deg); } }

/* ── Empty state ── */
.floor-empty {
    text-align: center;
    padding: 32px 20px;
    color: var(--crm-muted);
    font-size: 14px;
    font-weight: 500;
}
.floor-empty.small {
    padding: 16px 20px;
    font-size: 12px;
}

/* ═══════════════════════════════════════════
   LIVE QUEUE
   ═══════════════════════════════════════════ */

.floor-queue-section {
    background: var(--crm-card);
    border-bottom: 1px solid var(--crm-border);
    box-shadow: 0 2px 8px rgba(15,31,74,.05);
}

/* UP NEXT BANNER */
.floor-up-next-banner {
    background: linear-gradient(135deg, rgba(34,197,94,.1), rgba(34,197,94,.05));
    border: 1.5px solid rgba(34,197,94,.3);
    border-radius: 12px;
    margin: 0 16px 12px;
    padding: 14px 18px;
    display: flex;
    align-items: center;
    gap: 14px;
    animation: floor-banner-glow 2s ease-in-out infinite;
}
@keyframes floor-banner-glow {
    0%, 100% { box-shadow: 0 0 0 0 rgba(34,197,94,.2); }
    50% { box-shadow: 0 0 20px 4px rgba(34,197,94,.15); }
}
.floor-up-next-pulse {
    width: 14px;
    height: 14px;
    border-radius: 50%;
    background: var(--crm-green);
    flex-shrink: 0;
    animation: floor-dot-pulse 1.5s infinite;
}
@keyframes floor-dot-pulse {
    0%, 100% { opacity: 1; box-shadow: 0 0 0 0 rgba(34,197,94,.5); transform: scale(1); }
    50% { opacity: .8; box-shadow: 0 0 0 8px rgba(34,197,94,0); transform: scale(1.1); }
}
.floor-up-next-content {
    display: flex;
    flex-direction: column;
}
.floor-up-next-label {
    font-family: 'Manrope', sans-serif;
    font-size: 16px;
    font-weight: 800;
    color: #16a34a;
}
.floor-up-next-sub {
    font-size: 12px;
    font-weight: 500;
    color: #15803d;
    opacity: .8;
}

/* Queue list */
.floor-queue-list {
    padding: 0 12px 12px;
}
.floor-queue-person {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 10px 12px;
    border-radius: 10px;
    transition: .12s;
    margin-bottom: 2px;
}
.floor-queue-person.is-me {
    background: rgba(45,191,160,.06);
    border: 1px solid rgba(45,191,160,.15);
}
.floor-queue-person:not(.is-me):hover {
    background: var(--crm-light);
}

/* Avatar */
.floor-person-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: 800;
    color: #fff;
    flex-shrink: 0;
    transition: .2s;
}
.floor-person-avatar.available { background: var(--crm-green); }
.floor-person-avatar.busy { background: var(--crm-coral); }
.floor-person-avatar.paused { background: var(--crm-orange); }

/* Info */
.floor-person-info {
    flex: 1;
    min-width: 0;
}
.floor-person-name {
    font-size: 13px;
    font-weight: 700;
    color: var(--crm-text);
    display: flex;
    align-items: center;
    gap: 6px;
}
.floor-you-badge {
    font-size: 9px;
    font-weight: 800;
    letter-spacing: .5px;
    color: var(--crm-teal);
    background: rgba(45,191,160,.12);
    padding: 1px 6px;
    border-radius: 4px;
}
.floor-person-status {
    font-size: 11px;
    font-weight: 600;
    margin-top: 1px;
}
.floor-person-status.available { color: var(--crm-green); }
.floor-person-status.busy { color: var(--crm-coral); }
.floor-person-status.paused { color: var(--crm-orange); }

/* Meta (time + dot) */
.floor-person-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-shrink: 0;
}
.floor-person-time {
    font-size: 11px;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 6px;
}
.floor-person-time.available {
    color: var(--crm-muted);
    background: var(--crm-light);
}
.floor-person-time.busy {
    color: var(--crm-coral);
    background: rgba(232,96,74,.08);
}
.floor-person-time.paused {
    color: var(--crm-orange);
    background: rgba(245,158,11,.08);
}

/* Status dot */
.floor-status-dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    flex-shrink: 0;
    display: inline-block;
}
.floor-status-dot.available { background: var(--crm-green); }
.floor-status-dot.busy { background: var(--crm-coral); }
.floor-status-dot.paused { background: var(--crm-orange); }
.floor-status-dot.large { width: 14px; height: 14px; }
.floor-status-dot.small { width: 7px; height: 7px; }

/* ═══════════════════════════════════════════
   YOUR CONTROLS
   ═══════════════════════════════════════════ */

.floor-controls-section {
    background: var(--crm-card);
    margin: 12px;
    border-radius: var(--crm-radius);
    box-shadow: var(--crm-shadow);
    overflow: hidden;
}

/* ── Check-in prompt ── */
.floor-checkin-prompt {
    padding: 40px 24px;
    text-align: center;
}
.floor-checkin-icon {
    color: var(--crm-muted);
    opacity: .4;
    margin-bottom: 12px;
}
.floor-checkin-prompt h3 {
    font-family: 'Manrope', sans-serif;
    font-size: 20px;
    font-weight: 800;
    color: var(--crm-navy);
    margin: 0 0 6px;
}
.floor-checkin-prompt p {
    font-size: 13px;
    color: var(--crm-muted);
    margin: 0 0 24px;
}

/* ── Buttons ── */
.floor-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    border: none;
    border-radius: 10px;
    font-family: 'Inter', sans-serif;
    font-weight: 700;
    font-size: 13px;
    padding: 10px 18px;
    cursor: pointer;
    transition: all .15s;
    -webkit-tap-highlight-color: transparent;
    white-space: nowrap;
}
.floor-btn:active { transform: scale(.97); }
.floor-btn-primary {
    background: var(--crm-teal);
    color: #fff;
}
.floor-btn-primary:hover { background: #25a88d; box-shadow: 0 4px 16px rgba(45,191,160,.3); }
.floor-btn-success {
    background: var(--crm-green);
    color: #fff;
}
.floor-btn-success:hover { background: #16a34a; box-shadow: 0 4px 16px rgba(34,197,94,.3); }
.floor-btn-warning {
    background: rgba(245,158,11,.12);
    color: var(--crm-orange);
    border: 1px solid rgba(245,158,11,.2);
}
.floor-btn-warning:hover { background: rgba(245,158,11,.2); }
.floor-btn-danger-outline {
    background: none;
    color: var(--crm-coral);
    border: 1px solid rgba(232,96,74,.2);
}
.floor-btn-danger-outline:hover { background: rgba(232,96,74,.06); }
.floor-btn-ghost {
    background: none;
    color: var(--crm-muted);
    border: 1px solid var(--crm-border);
}
.floor-btn-ghost:hover { background: var(--crm-light); }
.floor-btn-xl {
    padding: 14px 28px;
    font-size: 15px;
    border-radius: 12px;
}
.floor-btn-xxl {
    padding: 20px 32px;
    font-size: 18px;
    font-weight: 800;
    border-radius: 14px;
    width: 100%;
    animation: floor-take-ups-pulse 2s ease-in-out infinite;
}
@keyframes floor-take-ups-pulse {
    0%, 100% { box-shadow: 0 4px 16px rgba(34,197,94,.2); }
    50% { box-shadow: 0 4px 28px rgba(34,197,94,.4); }
}

/* ── Available state ── */
.floor-available {
    padding: 24px 20px;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 20px;
}
.floor-queue-position {
    text-align: center;
}
.floor-position-number {
    font-family: 'Manrope', sans-serif;
    font-size: 48px;
    font-weight: 800;
    color: var(--crm-navy);
    display: block;
    line-height: 1;
}
.floor-position-label {
    font-size: 14px;
    font-weight: 600;
    color: var(--crm-muted);
}
.floor-action-row {
    display: flex;
    gap: 10px;
    width: 100%;
    justify-content: center;
}

/* Pause dropdown */
.floor-pause-group {
    position: relative;
}
.floor-pause-dropdown {
    position: absolute;
    bottom: calc(100% + 6px);
    left: 50%;
    transform: translateX(-50%);
    background: var(--crm-card);
    border: 1px solid var(--crm-border);
    border-radius: 10px;
    box-shadow: var(--crm-shadow-md);
    min-width: 160px;
    z-index: 100;
    overflow: hidden;
    animation: floor-dropdown-in .15s ease;
}
@keyframes floor-dropdown-in {
    from { opacity: 0; transform: translateX(-50%) translateY(6px); }
    to { opacity: 1; transform: translateX(-50%) translateY(0); }
}
.floor-pause-option {
    padding: 11px 16px;
    font-size: 13px;
    font-weight: 600;
    color: var(--crm-text);
    cursor: pointer;
    transition: .1s;
}
.floor-pause-option:hover {
    background: rgba(245,158,11,.08);
    color: var(--crm-orange);
}
.floor-pause-option + .floor-pause-option {
    border-top: 1px solid var(--crm-border);
}

/* ── With Customer state ── */
.floor-with-customer {
    padding: 20px;
}
.floor-wc-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 16px;
}
.floor-wc-indicator {
    display: flex;
    align-items: center;
    gap: 8px;
}
.floor-wc-label {
    font-size: 12px;
    font-weight: 800;
    letter-spacing: 1px;
    color: var(--crm-coral);
}
.floor-wc-timer {
    font-family: 'Manrope', monospace;
    font-size: 28px;
    font-weight: 800;
    color: var(--crm-coral);
    letter-spacing: -1px;
}

/* Input fields */
.floor-input {
    width: 100%;
    padding: 10px 14px;
    border: 1.5px solid var(--crm-border);
    border-radius: 8px;
    font-family: 'Inter', sans-serif;
    font-size: 14px;
    font-weight: 500;
    color: var(--crm-text);
    background: var(--crm-card);
    outline: none;
    transition: .15s;
    box-sizing: border-box;
}
.floor-input:focus {
    border-color: var(--crm-teal);
    box-shadow: 0 0 0 2px rgba(45,191,160,.15);
}
.floor-input::placeholder { color: var(--crm-muted); opacity: .6; }

.floor-textarea {
    width: 100%;
    padding: 10px 14px;
    border: 1.5px solid var(--crm-border);
    border-radius: 8px;
    font-family: 'Inter', sans-serif;
    font-size: 13px;
    font-weight: 500;
    color: var(--crm-text);
    background: var(--crm-card);
    outline: none;
    resize: vertical;
    min-height: 60px;
    transition: .15s;
    box-sizing: border-box;
}
.floor-textarea:focus {
    border-color: var(--crm-teal);
    box-shadow: 0 0 0 2px rgba(45,191,160,.15);
}

.floor-wc-name-field, .floor-wc-notes-field {
    margin-bottom: 14px;
}
.floor-wc-name-field label, .floor-wc-notes-field label, .floor-field-row label {
    display: block;
    font-size: 11px;
    font-weight: 700;
    color: var(--crm-muted);
    text-transform: uppercase;
    letter-spacing: .5px;
    margin-bottom: 5px;
}

/* Done buttons grid */
.floor-done-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
    margin-bottom: 16px;
}
.floor-done-btn {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 16px 10px;
    border-radius: 12px;
    border: 1.5px solid var(--crm-border);
    background: var(--crm-card);
    cursor: pointer;
    transition: all .15s;
    font-family: 'Inter', sans-serif;
    -webkit-tap-highlight-color: transparent;
    min-height: 72px;
}
.floor-done-btn:active { transform: scale(.96); }
.floor-done-icon {
    font-size: 18px;
    font-weight: 800;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 32px;
    height: 32px;
    border-radius: 8px;
}
.floor-done-label {
    font-size: 12px;
    font-weight: 700;
    color: var(--crm-text);
}

/* Done button variants */
.floor-done-btn.sale { border-color: rgba(34,197,94,.2); }
.floor-done-btn.sale:hover { background: rgba(34,197,94,.06); border-color: var(--crm-green); }
.floor-done-btn.sale .floor-done-icon { color: var(--crm-green); background: rgba(34,197,94,.1); }

.floor-done-btn.quote { border-color: rgba(59,130,246,.2); }
.floor-done-btn.quote:hover { background: rgba(59,130,246,.06); border-color: #3b82f6; }
.floor-done-btn.quote .floor-done-icon { color: #3b82f6; background: rgba(59,130,246,.1); }

.floor-done-btn.browse { border-color: rgba(107,122,153,.15); }
.floor-done-btn.browse:hover { background: var(--crm-light); border-color: var(--crm-muted); }
.floor-done-btn.browse .floor-done-icon { color: var(--crm-muted); background: var(--crm-light); }

.floor-done-btn.return-svc { border-color: rgba(245,158,11,.2); }
.floor-done-btn.return-svc:hover { background: rgba(245,158,11,.06); border-color: var(--crm-orange); }
.floor-done-btn.return-svc .floor-done-icon { color: var(--crm-orange); background: rgba(245,158,11,.1); }

/* Outcome details panel */
.floor-outcome-details {
    background: var(--crm-light);
    border-radius: 10px;
    padding: 16px;
    animation: floor-slide-up .2s ease;
}
@keyframes floor-slide-up {
    from { opacity: 0; transform: translateY(8px); }
    to { opacity: 1; transform: translateY(0); }
}
.floor-outcome-details h4 {
    font-size: 14px;
    font-weight: 800;
    color: var(--crm-navy);
    margin: 0 0 12px;
}
.floor-field-row {
    margin-bottom: 10px;
}
.floor-field-row label {
    display: block;
    font-size: 11px;
    font-weight: 700;
    color: var(--crm-muted);
    text-transform: uppercase;
    letter-spacing: .5px;
    margin-bottom: 4px;
}
.floor-outcome-actions {
    display: flex;
    gap: 8px;
    margin-top: 14px;
}

/* ── Paused state ── */
.floor-paused {
    padding: 28px 20px;
    text-align: center;
}
.floor-paused-header {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 12px;
    margin-bottom: 16px;
}
.floor-paused-label {
    font-size: 12px;
    font-weight: 800;
    letter-spacing: 1px;
    color: var(--crm-orange);
    display: block;
}
.floor-paused-reason {
    font-size: 14px;
    font-weight: 600;
    color: var(--crm-text);
    display: block;
}
.floor-paused-timer {
    font-family: 'Manrope', monospace;
    font-size: 24px;
    font-weight: 800;
    color: var(--crm-orange);
}
.floor-paused-return {
    font-size: 12px;
    font-weight: 600;
    color: var(--crm-muted);
    margin-bottom: 20px;
    padding: 8px 16px;
    background: rgba(245,158,11,.06);
    border-radius: 8px;
    display: inline-block;
}

/* ═══════════════════════════════════════════
   TODAY'S ACTIVITY
   ═══════════════════════════════════════════ */

.floor-activity-section {
    background: var(--crm-card);
    margin: 0 12px 12px;
    border-radius: var(--crm-radius);
    box-shadow: var(--crm-shadow);
}

/* My stats */
.floor-my-stats {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 2px;
    padding: 0 16px 14px;
}
.floor-stat {
    text-align: center;
    padding: 10px 4px;
    background: var(--crm-light);
    border-radius: 8px;
}
.floor-stat:first-child { border-radius: 8px 4px 4px 8px; }
.floor-stat:last-child { border-radius: 4px 8px 8px 4px; }
.floor-stat-val {
    display: block;
    font-family: 'Manrope', sans-serif;
    font-size: 18px;
    font-weight: 800;
    color: var(--crm-navy);
    line-height: 1.2;
}
.floor-stat-val.sale { color: var(--crm-green); }
.floor-stat-label {
    display: block;
    font-size: 10px;
    font-weight: 600;
    color: var(--crm-muted);
    margin-top: 2px;
}

/* Interaction list */
.floor-interaction-list {
    padding: 0 12px 12px;
}
.floor-interaction {
    padding: 10px 12px;
    border-radius: 8px;
    cursor: pointer;
    transition: .12s;
    margin-bottom: 2px;
    border-left: 3px solid transparent;
}
.floor-interaction:hover { background: var(--crm-light); }
.floor-interaction.expanded { background: var(--crm-light); }
.floor-interaction.sale { border-left-color: var(--crm-green); }
.floor-interaction.quote { border-left-color: #3b82f6; }
.floor-interaction.browse { border-left-color: var(--crm-muted); }
.floor-interaction.return-svc { border-left-color: var(--crm-orange); }

.floor-ix-main {
    display: flex;
    align-items: center;
    gap: 10px;
}
.floor-ix-outcome-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    flex-shrink: 0;
}
.floor-ix-outcome-dot.sale { background: var(--crm-green); }
.floor-ix-outcome-dot.quote { background: #3b82f6; }
.floor-ix-outcome-dot.browse { background: var(--crm-muted); }
.floor-ix-outcome-dot.return-svc { background: var(--crm-orange); }

.floor-ix-info {
    flex: 1;
    min-width: 0;
}
.floor-ix-customer {
    display: block;
    font-size: 13px;
    font-weight: 700;
    color: var(--crm-text);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.floor-ix-time {
    display: block;
    font-size: 11px;
    font-weight: 500;
    color: var(--crm-muted);
}

.floor-ix-right {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 2px;
    flex-shrink: 0;
}
.floor-ix-badge {
    font-size: 10px;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 4px;
}
.floor-ix-badge.sale { background: rgba(34,197,94,.12); color: var(--crm-green); }
.floor-ix-badge.quote { background: rgba(59,130,246,.12); color: #3b82f6; }
.floor-ix-badge.browse { background: var(--crm-light); color: var(--crm-muted); }
.floor-ix-badge.return-svc { background: rgba(245,158,11,.12); color: var(--crm-orange); }

.floor-ix-amount {
    font-size: 13px;
    font-weight: 800;
    color: var(--crm-green);
}

.floor-ix-notes {
    margin-top: 8px;
    padding: 8px 12px;
    background: var(--crm-card);
    border-radius: 6px;
    font-size: 12px;
    font-weight: 500;
    color: var(--crm-text);
    display: flex;
    align-items: flex-start;
    gap: 6px;
    animation: floor-slide-up .15s ease;
}
.floor-ix-detail {
    margin-top: 4px;
    padding-left: 18px;
    font-size: 11px;
    font-weight: 600;
    color: var(--crm-muted);
    animation: floor-slide-up .15s ease;
}

/* ═══════════════════════════════════════════
   MANAGER CONTROLS
   ═══════════════════════════════════════════ */

.floor-manager-section {
    background: var(--crm-card);
    margin: 0 12px 12px;
    border-radius: var(--crm-radius);
    box-shadow: var(--crm-shadow);
    border-top: 3px solid var(--crm-navy);
}
.floor-manager-badge {
    font-size: 9px;
    font-weight: 800;
    letter-spacing: 1px;
    color: var(--crm-navy);
    background: rgba(15,31,74,.08);
    padding: 3px 10px;
    border-radius: 20px;
}
.floor-mgr-actions {
    padding: 0 16px 16px;
}
.floor-mgr-person {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 12px;
    border-radius: 8px;
    border: 1px solid var(--crm-border);
    margin-bottom: 6px;
    gap: 8px;
    flex-wrap: wrap;
}
.floor-mgr-person-info {
    display: flex;
    align-items: center;
    gap: 8px;
    min-width: 0;
}
.floor-mgr-name {
    font-size: 13px;
    font-weight: 700;
    color: var(--crm-text);
}
.floor-mgr-status {
    font-size: 10px;
    font-weight: 600;
    color: var(--crm-muted);
    background: var(--crm-light);
    padding: 1px 6px;
    border-radius: 4px;
}
.floor-mgr-btns {
    display: flex;
    gap: 4px;
    flex-wrap: wrap;
}
.floor-mgr-btn {
    display: inline-flex;
    align-items: center;
    gap: 3px;
    padding: 5px 10px;
    border-radius: 6px;
    border: 1px solid var(--crm-border);
    background: var(--crm-card);
    font-family: 'Inter', sans-serif;
    font-size: 11px;
    font-weight: 700;
    cursor: pointer;
    transition: .12s;
    color: var(--crm-text);
    -webkit-tap-highlight-color: transparent;
}
.floor-mgr-btn:active { transform: scale(.95); }
.floor-mgr-btn.assign { color: var(--crm-teal); border-color: rgba(45,191,160,.2); }
.floor-mgr-btn.assign:hover { background: rgba(45,191,160,.06); }
.floor-mgr-btn.pause { color: var(--crm-orange); border-color: rgba(245,158,11,.2); }
.floor-mgr-btn.pause:hover { background: rgba(245,158,11,.06); }
.floor-mgr-btn.resume { color: var(--crm-green); border-color: rgba(34,197,94,.2); }
.floor-mgr-btn.resume:hover { background: rgba(34,197,94,.06); }
.floor-mgr-btn.remove { color: var(--crm-coral); border-color: rgba(232,96,74,.2); }
.floor-mgr-btn.remove:hover { background: rgba(232,96,74,.06); }
.floor-mgr-btn.move {
    padding: 5px 8px;
    color: var(--crm-muted);
}
.floor-mgr-btn.move:hover { color: var(--crm-navy); background: var(--crm-light); }

.floor-mgr-link {
    padding: 12px 16px;
    border-top: 1px solid var(--crm-border);
    text-align: center;
}
.floor-mgr-link a {
    font-size: 13px;
    font-weight: 700;
    color: var(--crm-teal);
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    transition: .12s;
}
.floor-mgr-link a:hover { opacity: .8; }

/* ═══════════════════════════════════════════
   TOAST
   ═══════════════════════════════════════════ */

.floor-toast {
    position: fixed;
    bottom: 24px;
    left: 50%;
    transform: translateX(-50%);
    padding: 12px 24px;
    border-radius: 12px;
    font-size: 13px;
    font-weight: 700;
    color: #fff;
    z-index: 10000;
    box-shadow: 0 8px 32px rgba(0,0,0,.2);
    animation: floor-toast-in .25s ease, floor-toast-out .25s ease 2.5s forwards;
    white-space: nowrap;
    max-width: calc(100vw - 40px);
}
.floor-toast.success { background: var(--crm-green); }
.floor-toast.warning { background: var(--crm-orange); }
.floor-toast.info { background: var(--crm-blue); }
.floor-toast.error { background: var(--crm-coral); }

@keyframes floor-toast-in {
    from { opacity: 0; transform: translateX(-50%) translateY(16px); }
    to { opacity: 1; transform: translateX(-50%) translateY(0); }
}
@keyframes floor-toast-out {
    from { opacity: 1; }
    to { opacity: 0; }
}

/* ═══════════════════════════════════════════
   RESPONSIVE — Mobile first (375px+)
   ═══════════════════════════════════════════ */

@media (max-width: 420px) {
    .floor { padding: 0 0 80px; }
    .floor-section-header { padding: 14px 16px 10px; }
    .floor-section-header h2 { font-size: 17px; }
    .floor-queue-person { padding: 8px 10px; gap: 10px; }
    .floor-person-avatar { width: 32px; height: 32px; font-size: 11px; }
    .floor-person-name { font-size: 12px; }
    .floor-person-status { font-size: 10px; }
    .floor-person-time { font-size: 10px; padding: 2px 6px; }
    .floor-controls-section { margin: 8px; }
    .floor-with-customer { padding: 16px; }
    .floor-wc-timer { font-size: 22px; }
    .floor-done-grid { gap: 6px; }
    .floor-done-btn { padding: 12px 8px; min-height: 64px; }
    .floor-done-label { font-size: 11px; }
    .floor-activity-section { margin: 0 8px 8px; }
    .floor-my-stats { padding: 0 12px 10px; }
    .floor-stat-val { font-size: 15px; }
    .floor-stat-label { font-size: 9px; }
    .floor-interaction { padding: 8px 10px; }
    .floor-manager-section { margin: 0 8px 8px; }
    .floor-mgr-person { padding: 8px 10px; }
    .floor-mgr-btns { gap: 3px; }
    .floor-mgr-btn { padding: 4px 8px; font-size: 10px; }
    .floor-up-next-banner { margin: 0 12px 10px; padding: 12px 14px; }
    .floor-up-next-label { font-size: 14px; }
    .floor-position-number { font-size: 40px; }
}

@media (min-width: 640px) {
    .floor {
        max-width: 600px;
        margin: 20px auto;
        border-radius: var(--crm-radius);
        min-height: auto;
        padding-bottom: 20px;
    }
    .floor-queue-section {
        border-radius: var(--crm-radius) var(--crm-radius) 0 0;
    }
    .floor-done-grid { gap: 10px; }
    .floor-done-btn { min-height: 80px; }
}

@media (min-width: 768px) {
    .floor { max-width: 640px; }
    .floor-my-stats { grid-template-columns: repeat(4, 1fr); gap: 6px; }
    .floor-stat { padding: 14px 8px; }
    .floor-stat-val { font-size: 20px; }
}

/* ═══════════════════════════════════════════════════════
   Email expanded reader (P2.2)
   ═══════════════════════════════════════════════════════ */
.portal-inbox { max-height: none; }
.portal-email.expanded { background: rgba(26,69,117,.04); cursor: default; }
.portal-email-chevron {
    font-size: 14px; color: var(--crm-muted); cursor: pointer; padding: 2px 6px;
    border-radius: 4px; transition: .12s; user-select: none;
}
.portal-email-chevron:hover { background: var(--crm-light); color: var(--crm-navy); }

.email-expanded {
    padding: 14px 18px 16px;
    background: var(--crm-card);
    border-bottom: 1px solid var(--crm-border);
    border-top: 1px solid var(--crm-border);
    border-left: 3px solid var(--crm-teal);
}
.email-meta {
    display: flex; flex-direction: column; gap: 3px;
    background: rgba(15,31,74,.03);
    border: 1px solid var(--crm-border);
    border-radius: 8px; padding: 10px 12px; margin-bottom: 12px;
}
.email-meta-row { display: flex; gap: 10px; font-size: 12px; color: var(--crm-text); align-items: baseline; }
.email-meta-label {
    flex: 0 0 60px; font-size: 10px; font-weight: 700; color: var(--crm-muted);
    text-transform: uppercase; letter-spacing: .6px;
}
.email-body {
    font-size: 13px; color: var(--crm-text); line-height: 1.55;
    padding: 4px 2px 12px; white-space: pre-wrap;
}
.email-attachments {
    display: flex; flex-wrap: wrap; gap: 6px; align-items: center;
    padding: 10px 12px; margin-bottom: 12px;
    background: rgba(45,191,160,.05); border: 1px dashed rgba(45,191,160,.4); border-radius: 8px;
}
.email-attachment-chip {
    font-size: 11px; font-weight: 600; color: var(--crm-navy);
    background: var(--crm-card); border: 1px solid var(--crm-border);
    border-radius: 12px; padding: 4px 10px;
}
.email-thread {
    border: 1px solid var(--crm-border); border-radius: 8px;
    padding: 10px 12px; margin-bottom: 12px;
    background: rgba(15,31,74,.015);
}
.email-thread-item { padding: 6px 0; border-bottom: 1px dashed var(--crm-border); font-size: 12px; }
.email-thread-item:last-child { border-bottom: none; padding-bottom: 0; }
.email-thread-meta { font-size: 11px; color: var(--crm-muted); margin-bottom: 3px; }
.email-thread-meta strong { color: var(--crm-text); }
.email-thread-body { color: var(--crm-text); line-height: 1.5; }
.email-section-label {
    display: block; font-size: 10px; font-weight: 700; color: var(--crm-muted);
    text-transform: uppercase; letter-spacing: .8px; margin-bottom: 6px;
}
.email-action-row {
    display: flex; flex-wrap: wrap; gap: 6px;
    padding-top: 10px; border-top: 1px solid var(--crm-border);
}
.email-action-btn {
    padding: 7px 12px; border-radius: 6px; font-size: 11px; font-weight: 700;
    border: 1px solid var(--crm-border); background: var(--crm-card);
    color: var(--crm-navy); cursor: pointer; transition: .12s; white-space: nowrap;
}
.email-action-btn:hover { border-color: var(--crm-teal); color: var(--crm-teal); background: rgba(45,191,160,.06); }
.email-action-btn.primary {
    background: var(--crm-teal); color: #fff; border-color: var(--crm-teal);
}
.email-action-btn.primary:hover { background: #279d83; border-color: #279d83; color: #fff; }
.email-action-btn.active { border-color: var(--crm-teal); color: var(--crm-teal); background: rgba(45,191,160,.06); }

/* ═══════════════════════════════════════════════════════
   Section separation (P2.3) — give every pane card framing
   ═══════════════════════════════════════════════════════ */
.portal-card {
    box-shadow: 0 1px 2px rgba(15,31,74,.04), 0 2px 8px rgba(15,31,74,.05);
    transition: box-shadow .15s;
}
.portal-card-header {
    background: linear-gradient(180deg, rgba(15,31,74,.025) 0%, transparent 100%);
}
.portal-card-header h3 {
    display: flex; align-items: center; gap: 8px;
    font-size: 13px; letter-spacing: .3px;
}
.portal-card-header h3 .crm-icon {
    opacity: .85; color: var(--crm-navy);
}
.portal-grid-top { gap: 14px; margin-bottom: 14px; }
.inbox-card { margin-bottom: 14px; }

/* Quick Links — wrap in its own card to match the other panes */
.portal .section {
    background: var(--crm-card);
    border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius);
    box-shadow: 0 1px 2px rgba(15,31,74,.04), 0 2px 8px rgba(15,31,74,.05);
    overflow: hidden;
    margin-bottom: 14px;
}
.portal .section .section-head {
    padding: 14px 18px;
    border-bottom: 1px solid var(--crm-border);
    background: linear-gradient(180deg, rgba(15,31,74,.025) 0%, transparent 100%);
    display: flex; justify-content: space-between; align-items: center;
}
.portal .section .section-title {
    font-size: 13px; font-weight: 700; color: var(--crm-navy);
    letter-spacing: .3px;
}
.portal .section .section-action {
    font-size: 11px; font-weight: 700; color: var(--crm-teal);
}
.portal .section .portal-links { padding: 14px 18px; }
.portal .section .portal-link-editor { padding: 14px 18px; border-bottom: 1px solid var(--crm-border); }

/* Quick Actions section also gets the card treatment (dos-sticky-top wraps it) */
.dos-sticky-top .qa-section {
    background: var(--crm-card);
    border: 1px solid var(--crm-border);
    border-radius: var(--crm-radius);
    box-shadow: 0 1px 2px rgba(15,31,74,.04), 0 2px 8px rgba(15,31,74,.05);
    overflow: hidden;
    margin-top: 14px; margin-bottom: 14px;
}
.dos-sticky-top .qa-section .section-head {
    padding: 14px 18px;
    border-bottom: 1px solid var(--crm-border);
    background: linear-gradient(180deg, rgba(15,31,74,.025) 0%, transparent 100%);
}
.dos-sticky-top .qa-section .qa-grid { padding: 14px 18px; }

/* ═══════════════════════════════════════════════════════
   Blazor framework error UI default — hidden until error
   (standard Blazor template ships this; this project's
   app.css was customized and dropped the rule, AND app.css
   isn't linked in App.razor — so the div was always visible
   on first paint. blazor.web.js toggles display:block only
   when a real unhandled error fires.)
   ═══════════════════════════════════════════════════════ */
#blazor-error-ui {
    color-scheme: light only;
    background: lightyellow;
    bottom: 0;
    box-shadow: 0 -1px 2px rgba(0, 0, 0, 0.2);
    box-sizing: border-box;
    display: none;
    left: 0;
    padding: 0.6rem 1.25rem 0.7rem 1.25rem;
    position: fixed;
    width: 100%;
    z-index: 1000;
}
#blazor-error-ui .dismiss {
    cursor: pointer;
    position: absolute;
    right: 0.75rem;
    top: 0.5rem;
}

/* ═══════════════════════════════════════════════════════
   P1 — Quick Links logo scale-up
   Earlier .brand-logo-lg / .favicon-lg were 36-40px squares,
   leaving wide-aspect SVGs (Whirlpool 3:1, GE 3.75:1, Sub-Zero 3.7:1)
   shrinking to <12px tall. Bumped to 78x56 so wide marks fill width
   and square marks (PriceSync, Bryan's) fill height comfortably.
   ═══════════════════════════════════════════════════════ */
.portal .section .portal-link {
    min-height: 140px;
    padding: 22px 12px 14px;
    gap: 10px;
}
.portal .section .portal-link .brand-logo-lg,
.portal .section .portal-link .favicon-lg,
.portal .section .portal-link img {
    width: 100%;
    max-width: 130px;
    height: 72px;
    max-height: 72px;
    object-fit: contain;
    border-radius: 6px;
}
.portal .section .portal-link .portal-link-label {
    font-size: 11px;
    font-weight: 700;
    color: var(--crm-text);
    line-height: 1.2;
}

/* ═══════════════════════════════════════════════════════
   P2 — Stronger section separation
   Heavier headers, more elevation, more breathing room.
   No new colors — same navy/teal palette.
   ═══════════════════════════════════════════════════════ */
.portal-grid-top { gap: 22px; margin-bottom: 22px; }
.inbox-card { margin-bottom: 22px; }

.portal-card,
.portal .section,
.dos-sticky-top .qa-section {
    box-shadow:
        0 2px 4px rgba(15,31,74,.06),
        0 8px 24px rgba(15,31,74,.08),
        0 1px 0 rgba(15,31,74,.04) inset;
    border: 1px solid rgba(15,31,74,.10);
}

.portal-card-header,
.portal .section .section-head,
.dos-sticky-top .qa-section .section-head {
    padding: 18px 22px 16px;
    background: linear-gradient(180deg, rgba(15,31,74,.045) 0%, rgba(15,31,74,.01) 100%);
    border-bottom: 1px solid rgba(15,31,74,.10);
}

.portal-card-header h3 {
    font-size: 15px;
    font-weight: 800;
    letter-spacing: .2px;
    color: var(--crm-navy);
    gap: 10px;
}
.portal-card-header h3 .crm-icon {
    opacity: 1;
    color: var(--crm-navy);
    width: 18px; height: 18px;
}

.portal .section .section-title,
.dos-sticky-top .qa-section .section-title {
    font-size: 15px;
    font-weight: 800;
    letter-spacing: .2px;
    color: var(--crm-navy);
}

/* ═══════════════════════════════════════════════════════
   P3 — Quick Links: pack 9 tiles in one row at >=1400px
   Falls back to auto-fit on narrower viewports.
   ═══════════════════════════════════════════════════════ */
.portal .section .portal-links {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(120px, 1fr));
    gap: 10px;
    padding: 18px 22px;
}
@media (min-width: 1400px) {
    .portal .section .portal-links {
        grid-template-columns: repeat(9, 1fr);
    }
}

/* ═══════════════════════════════════════════════════════
   Inbox channel badges — survey-critical scaffolding
   The unified-comms thesis depends on visually distinguishing
   the 6 channel types (Email / IMail / Text / Call / Walk-in / Review)
   ═══════════════════════════════════════════════════════ */
.portal-email-from {
    display: flex; align-items: center; gap: 8px;
    font-size: 12px; font-weight: 600; color: var(--crm-text);
    flex-wrap: wrap;
}
.portal-email-from-name {
    color: var(--crm-text);
}
.portal-email-tagged {
    font-size: 11px; font-weight: 600; color: var(--crm-muted);
    background: rgba(15,31,74,.04);
    padding: 2px 8px; border-radius: 8px;
}
.ch-badge {
    display: inline-flex; align-items: center; gap: 4px;
    padding: 2px 9px;
    border-radius: 10px;
    font-size: 10px; font-weight: 800;
    text-transform: uppercase; letter-spacing: .5px;
    white-space: nowrap;
    line-height: 1.3;
}